Proceedings of the Asia Tourism Forum 2016 - the 12th Biennial Conference of Hospitality and Tourism Industry in Asia

Session: Hospitality

13 articles
Proceedings Article

Hygiene and Sanitation at Street Vendors That Sell Around Monas

Vienna Artina, Wijayanti Prabandasari
Tourists not only enjoy sights seeing at tourist attraction but also enjoy the food provided there. Tourist attractions are always full with street vendors and restaurants. For human life, food is very likely contaminated so that it can cause a disease called food borne disease.This study is conducted...
Proceedings Article

Application of Lean to Hotel's Operations Raising housekeeping productivityty

Mohd Manaf
The hospitality sector in Singapore is facing a very tight labour market due to a combination of factors, namely, increasing youth aspiration, better educated workforce and the national labour policies on foreign workers. The hotel sector is particularly affected, especially the housekeeping department....
Proceedings Article

Understanding Generation Y' Perceptions and Purchase Intentions Related to Green Practice in Foodservice Operations

Theodosia Nathalia, Yustisia Kristiana
Purpose - The use of green practices in the foodservice industry has become an interest area in in the world of travel, tourism, and hospitality. Many foodservice operators have accepted the importance of promoting environmental awareness to create competitive advantages. The foodservice industry is...
Proceedings Article

Position Determination Strategies of Star Hotels in Bandung

Ananta Danurdara, Wishnu Wardhana, Rachmat Mulyawan
functions to achieve the company's objectives, both at the level of strategic marketing and tactical marketing level. Through differentiation, the company can determine the desired position among competing companies. Effective differentiation is a complex process and in its design involves many parties...
Proceedings Article

The Impact of Tourist Accommodation Development Toward The Socio-Cultural Aspects in The Seminyak Village, District of Kuta, Regency of Badung, Bali (in Perspective of the Local Community)

Kadek Wiweka, Komang Arcana
The growth of tourism accommodation (villa) in the district of Kuta Utara, which is so rapid and uncontrolled, tends to have raised some concerns on the impact that may arise (socio-cultural, environmental and economic). The gap between benefit and cost of the phenomenon raises the question of how perception,...
Proceedings Article

Young Tourist Perspective on the Service Quality (Case Study: Star Hotel in Bogor Toursim Area - Indonesia)

Yohanes Sulistyadi, Fauziah Eddyono
Bogor is one of tourist area located in the geographic area of West Java Province and adjacent to Jakarta. Cool natural condition surrounded by views of the hills and mountains with many historic heritage make this city has its own attraction to young local tourist from Jakarta and its surrounding. Today,...
Proceedings Article

Supply And Demand Analysis Of Stars Hotel In Bandung

Heru Kurniadi, Lien Maulina, Andre Hernowo
This study was created based on analysis for supply and demand in stars hotel in Bandung, this analysis limited to hotels that have 2, 3, and 4 star, the consideration was come up with the reason to make easier on the process of the analysis, from supply and demand analysis was also found the point of...
Proceedings Article

Organizational Commitment and Turnover Intention of Hotel Employees at Melawai Hotel in Jakarta

Purwanti Pramanik, Robiatul Adawiyah, Filma Festivalia
Hotel industry was known as a company with a very high turnover intention (Boella, 2013,p.167). High employee turnover could lead to the emergence of various problems, such as shortage of employees, expenditures for recruitment fees, the cost of training new employees, inefficiency, and productivity...
Proceedings Article

Model of Empowering Marginalized Communities Around Star Hotels Through Corporate Social Responsibility

Budi Purnomo, Rizky Salzabila
This research aims at creating a model of empowering marginalized communities around star hotels through Corporate Social Responsibility (CSR) at Surakarty City, Central Java, Indonesia. This study is of a case study. It uses five techniques for collecting data: observation, questionnaire, in-depth interviewing,...
Proceedings Article

Organizational Commitment and Intension Turnover: Evidence from Star Hotel in Batam

Mr. Ngantemin, Rahmat Darmawan
This research aims to examine the direct and indirect effect of the Intension Turnover. The research approach used for this research is to analyze the research type explanations (explanatory/confirmatory research). In this study, the endogenous variable is organizational commitment and turnover intention,...
Proceedings Article

Relationship Supervision System of Hygiene Sanitation with Food Quality in air Transportaion and Catering Business in Medan

Mrs. Zaitun, Andora Ahmad
This objective of this study was to analyze the relationship supervision system of hygiene sanitation with food quality in air transportation and catering business in Medan. This research used Cross Sectional study design with a population of 67 people of food tester and the population sampled in this...
Proceedings Article

Experiantial Marketing and Customers Relationship Marketing in Creating Customer Value (Customer Survey of 3, 4 and 5 star Hotels in the West Java, Indonesia)

Ananta Danurdara
The research objective is to get empirical evidences as well as to elucidate the phenomenon so that conclusion can be drawn concerning the implementation of Experiential Marketing and Customers Relationship Marketing in Creating Customer Value at stars hotel of 3, 4 and 5 in the West Java Province. The...
Proceedings Article

Speech Act of Complaints From Online Hotel Review

Faisal Puksi
The aim of this research is to identify speech act of complaint in online hotel review. It can be used to explain the complaints intention from guest to hotel. Hoteliers can also provide better services if they know what to do in dealing with negative guest comments. This research employed descriptive...