Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)

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80 articles

SELF AND MOBILE CHECK-IN ARE PLAYING IMPORTANT ROLE IN INCREASING CUSTOMER SATISFACTION

Mega Anindya Putri, Arzinta Firdha Harisha, Sekar Widyastuti
Self and mobile check-in are widely known and implemented in air transportation all over the world. If self and mobile check-in were implemented well, it will give impact on short waiting time and easiness for passengers. This paper analyze how important self and mobile check-in for improving customer...

THE RELATIONSHIP BETWEEN ON TIME CLEARANCE AND ON TIME DELIVERY IN PT. XYZ PERIOD FEBRUARY - JULY 2017

Intan Baiduri
PT. XYZ is trading company and subsidiary of the big one trading company in Japan. PT. XYZ is engaged in construction cold storage and export import. The problem of this journal is to find out the relationship between on time clearance and on time delivery. To analyst the data, the author used simple...

AN ANALYSIS OF AIRLINES CUSTOMER SATISFACTION BY IMPROVING CUSTOMER SERVICE PERFORMANCE

Kevin Tegar B.S, Anggun Lestari, Sekar Widyastuti Pratiwi
Airlines industry is currently the biggest industry of transportation in the world. It focuses in service strategy to get costumers, because a great quality of service is a way to get customer loyalty. The objectives of this study are to examine and to identify the ways to increase airline customer satisfaction...

THE ANALYSIS OF CUSTOMERS' SATISFACTION TOWARDS COMMUTER LINE TRAIN SERVICE A CASE STUDY AT BEKASI STATION, BEKASI - JAKARTA KOTA ROUTE

Johannes Partogi, M. Ivan Vicahya Dewangga, Paul S. Hutauruk
This research is aimed to analyse and determine the level of customers' satisfactions towards Commuter line service. This is a descriptive quantitative research. The data collection was done by literature study, field study, observation and questionnaires distribution. The data came from questionnaires...

CONTAINER TERMINAL OPERATIONS TRANSFORMATION

Andina Azka, Aandarwati Aandarwati, David P. Sirait
Container terminal operation is one of the important things to support the activities in port. But there are many problems in container terminal operation, such as lack of information, traffic, truck, waiting time, berthing window, inaccessibility of operator, slow terminal performance, etc. All these...

SLOT TIME CAPACITY IN PEAK HOUR AT SOEKARNO-HATTA INTERNATIONAL AIRPORT

Adnan Arya Wicaksana, Fikri Maulana Effendi, Tito Warsito
In early 2015, Soekarno-Hatta International Airport was one of the airport that nominated as the busiest in the world in 2014. Soekarno-Hatta was ranked 12, with the number of passenger ñ 59.4 million per year, which is around 162 thousand passengers come and leave the airport every day. Month by month...

HOW TO REDUCE CARGO DAMAGE?

Nurul Oktaviani, Zahra Arin Yadia, Nursery Nasution, Veronica Veronica
The objective of this paper is to improve the perfomance of cargo delivery by minimazing the number of cargo damage. This paper explains the steps to reduce cargo damage and also explains what the usual reasons are that cause damage to cargo. The most important things to be noticed is how to handle the...

FACTORS AFFECTING THE EFFICIENCY OF DELIVERING PROJECT CARGO FOR POWER PLANT PROJECTS IN NABIRE: A CASE STUDY AT PT. AGILITY INTERNATIONAL

Maya Tamara Trainor, Nur Maulidah, M Rifni
This research is focusing on a single project with intention of achieving in-depth understanding on how the handling of the power plant project deviation. This research is focus on the delivering process of heavy lift equipment to Nabire by PT. Agility International. How do PT. Agility International...

AN ASSESSMENT OF INDONESIAN CHARTER AIRLINE WEBSITE QUALITY

Ajeng Fadillah Idhar, Anky Maolana P, Basri Fahriza
The usage of website is increasingly important for business in general including aviation industry because it provides additional benefits for the business. That is the reason why managing and maintaining a good website is very important in this digital age. One method to measure website quality was...

THE IMPACT OF VGM (VERIFIED GROSS MASS) IMPLEMENTATION AS SOLAS'S NEW REGULATION - CASE STUDY AT PORT OF TG.PRIOK

Rahmatika Rahmatika, Rindayu Alvita Putri, David P. Sirait, Aswanti Setyawati
Safety is crucial in the shipping industry, however in the current export container activity there are many factors that can cause an accident. To prevent an accident, regulation play an important role. With regulation, safety can be implemented to decrease the risk. Therefore, IMO has amended the SOLAS's...

THE ROLE OF BONDED LOGISTICS CENTER TO ESTABLISH INDONESIA AS THE HUB OF COLD CHAIN AND HALAL LOGISTICS BUSINESS

Latifah Dwi Handayani, Raden Didiet Rachmat Hidayat
The development of Cold Chain and Halal Logistics business is predicted to become one of the world's business opportunities in 2018. Indonesia as the largest Moslem's population in the world has a great opportunity to become the Hub of Cold Chain and Halal Logistics of the world. To establish the opportunity,...

THE EVALUATION OF FREIGHT FORWARDING BUSINESS EXISTENCES

Arum Anggorowati
Freight forwarding business is one of developing businesses in Indonesia. The existence of the business is supported by the existence of export and import activities carried out by the other business doers. Companies involved in freight forwarding are manufactures, trading, retailer, consumer goods,...

OPTIMIZATION OF RUNWAY CAPACITY AT CGK AIRPORT

Ramandika Agung Sampurno, Kevan Rinodistira, Wynd Rizaldy
Runway complexes are the principal bottlenecks of airports, and therefore knowledge of their capacity is of vital importance (Zografos, Stamatopoulos, & Odoni, 1997). However, Take-off and landings have to be assigned to a runway and a time while meeting the sequence-dependent separation requirements...

DOES BUKITTINGGI NEED AN AIRPORT?

Prima Saputra, Wike Arinda Putri, Basri Fahriza
Building a new airport in Bukittinggi becomes necessity to support tourism industry in west Sumatera and strengthen Bukittinggi as tourist destination. Eventhough the distance from Minangkabau International Airport to Bukittinggi is 72 km, the route and traffic condition have made the time to reach Bukittinggi...

OPTIMIZING DELIVERY ROUTE BY APPLYING MILKRUN METHOD

Putri Setiani, Hanifah Fiddieny, Edhie Budi Setiawan, Diah Etika Cahyanti
Efficiency of the optimal vehicle route to generate effective delivery is an important issue in the logistics world. The common methods usually practiced in delivery systems are direct shipment, indirect shipment and milk run method. The objective of this research is to analyze the optimization of delivery...

INFORMATION TECHNOLOGY IN PORT CONTAINER TERMINAL: AUTOMATION TALLY SYSTEM IMPLEMENTED IN PORT OF TANJUNG PRIOK

Helena Aprilianty, Hariondo Evander
Information technology has become an important part of port management. Proper management of the port system is essential for more effective and efficient sea transport processes. This situation explains why the movement and container checking systems at the ports are given big priorities. Explain that...

THE FACTORS INFLUENCING BUSINESS ONLINE ENTREPENEURS IN CHOOSING DELIVERY SERVICE

Andre Yosafat, Ivan Sadrakh, Juliater Simarmata, Hiskia Simarmata
The development of technology and information to make millennial society now began to change the way shopping that initially shop conventionally to shop online, The rapid growth of e-commerce market share in Indonesia is already no doubt. With the number of internet users reaching the number 82 million...

INDONESIA RAILWAYS STRATEGY TO MAXIMIZE FREIGHT TRAIN

Alya Dainida, Rizka Arlia Kartika, Masjraul Hidajat, Ratna Suminar
Trains can only carry cargo from one station to other stations. To arrive at the destination, the cargo still needs to be carried by other mode of transportation. About 80% of transportation in Java is dominated by roadway transportation by far. Many business doers prefer using trucks to trains because...

HIDDEN DANGEROUS GOODS CONTAINING LITHIUM BATTERIES SHIPMENT BY AIR FREIGHT

M Rifni, Luthfiani Rachmatia Agustin, Nada Septiara
Lithium batteries recently become recommended power sources due to its advantages which have high specific energy, high capacity, long cycle, etc. The development of lithium batteries pushes the development and production of electonic equipments to the next step. As the effect, the demand for electronic...

ANALYSIS OF ALTERNATIVE TRANSPORTATION IN REMOTE AREAS BY USING THE GRAVITY METHOD

Amelia Paulina, Yuda Yulianto, Alti Alti
The spread of the distribution of goods and services is a necessity in the development of a country or region. It is in line with the principle of distribution i.e. the manufacturer wants to spread stuff covering - breadth, on the other hand consumers want ease in obtaining the goods. Development of...

IMPACT OF PASSENGER GROWTH IN SOEKARNO-HATTA AIRPORT

Alviansyah Refaldi, Mohammad Emraldi, Wynd Rizaldy
The purpose of passenger growth analysis is to predict what we'll do for the future. Some airports in the world have a long plan to use their airport with effective and efficient, but in this period, Indonesia has a significant increase of population. So, in developing country such as Indonesia, the...

MANAGING PASSENGER MOVEMENT FLOW WITH GREEN CONCEPT AREA: TERMINAL 2, SOEKARNO-HATTA INTERNATIONAL AIRPORT

Mohammad Adhan Ainun Nazhif, Habib Al Huda, Indra Yuzal
Airport has rapidly developed for the last several decades. It occurs as the result of the increasing of people who use airline services, especially at "Soekarno-Hatta International Airport", the focus of this study. It couldn't be avoided that as the continuous development is still in progress, there...

MULTIPLIER EFFECTS OF AIRPORT DEVELOPMENT ON LOCAL ECONOMIC GROWTH IN SOEKARNO HATTA INTERNATIONAL AIRPORT

Nabilah Ulfah, Nadaa Iqbalia Gunawan, Muhammad Iqbal Firdaus, Muhamad Rofiq
The economic growth and advancement of the transportation community will require fast, safe, and timely transportation, making the airport not only a landing and take-off only for operational activities, but after the passage of the airport paradigm becomes the gateway to the economy, tourism activities,...

JAKARTA TOURISM :TRANSPORTATION ON SUPPORTING TOURISM, LIMITATIONS, AND OPPORTUNITIES TO INCREASE TOURISM

Devi Nurindah Sari, Jeriansyah Kusaeni, Veronica Veronica
In the current era, tourism is no longer merely a desire, but it has become a necessity for almost everyone. Tourism activities can not be separated from the relationship with transportation facilities that support these activities. In this study, we would like to discuss how big the role of transportation...

SUSTAINABLE LOGISTICS RELATED TO GREEN INITIATIVE

Milla Amanda, Novyana Evalinda, Yuda Yulianto
In this age, transportation and technology are rapidly advencing. Innovations continue to take place in every new invention. Unfortunately, public awareness is often not in line with the balance between the ecosystems and the environment. This causes the issue of global warming. One of the main factors...

ANALYSIS OF PASSENGER SATISFACTION OF SERVICES IN TERMINAL 3 ULTIMATE SOEKARNO-HATTA INTERNATIONAL AIRPORT

Rida Aulia Wulansari, Syafira Tria Permata
Airport Terminal is a facility where passenger movement is in in-bound and out-bound process on air transport. The airport terminal is divided into 2 sections, namely Passenger Terminal and Cargo Terminal. This paper aims to explain and predict the satisfaction of passengers on service at Terminal 3...

R-80 NEW REGIONAL AIRCRAFT FOR INDONESIAN MARKET

Hani Dwi Kartika Putri, Chyntia Glori Rosauli Tobing, Basri Fahriza
R-80 is a regional passenger aircraft with twin-turboprop engine designed by PT Regio Aviasi Industry. In this era, R-80 existence in Indonesian aviation market is still not perceived, while the purpose of creating R-80 is to supply local demand. Meanwhile, most of airlines in Indonesia prefer using...

THE EFFECTS OF THE IMPLEMENTATION OF HALAL CRITICAL ACTIVITIES ON THE QUANTITY OF THE ORDER RECEIVED BY COMPANY WHICH HAS RUN ISO CASE STUDY: PT YCH INDONESIA

Della Ika Aldista, David Atmaja, Johanes Kurniawan, Riza Lestari
Indonesia is the most populated Muslim country in the world. The need for halal product is important for Muslims. Halal in Arabic means "allowed" or the halal product has met the requirements laid down by the sharia law. Logistics plays a key role in protecting halal status from transporting, distributing...

DEMAND IN INDONESIAN DOMESTIC AIR TRAVEL MARKET AFTER DEREGULATION

Basri Fahriza, Frank Willey
This research is exploring the change of domestic air travel market demand in Indonesia prior and post deregulation. Changes on policies in Indonesian aviation were contributed to the present day market. This historical overview will examine the 'oligopoly policy' with only five airlines and the deregulation...

ON-TIME PERFORMANCE ANALYSIS AND ISSUES TO KEEP CUSTOMERS SATISFIED (CASE STUDY: DOMESTIC FLIGHTS OF GARUDA INDONESIA IN SOEKARNO-HATTA INTERNATIONAL AIRPORT)

Juliater Simarmata, Yulianti Keke, Ridzeki Akbar
Garuda Indonesia, as the first airline that is moving to Terminal 3 is facing a serious issue regarding on-time performance as the new terminal is not completely prepared for operations. This research is conducted using a comparative method to compare the on-time performance of Garuda Indonesia in the...