Counsellors' personal quality is an important factor that support the effectiveness of the school counselling services. The purpose of this study is to describe the counsellors' personal quality from educational qualification, gender, and working experien

The main aim of the study is to analyze the effectiveness of the management of teacher professional development in Bogor district that includes: need analysis and designing an alternative model of effectiveness of teachers professional development to loca

Teacher is an educator who is clearly recognized in Law of National Education System No 20 of 2003. Teachers' Competences consist of pedagogical competence, personality competence, social competence, and professional competence. One of the most important

Teacher professionalism should arise since the recruitment into initial teacher education (ITE) program, during teacher education process, and graduation to become a novice teacher. This consecutive process supports the promoting of teacher professionalis

Curriculum 2013 requires teachers' creativity, innovation and independence. The change of paradigm required teachers to move from teacher oriented to student oriented and also to pay atten-tion on balance achievement among cognitive, affective, and psy-ch

Frontline employees (FLE), has an important role in supporting the successful delivery of services to support the achievement of customer satisfaction through the delivery service encounter. In a business environment services, customer satisfaction is oft