A Service Supply Chain Framework from Process Perspective

DOI

10.2991/icemi-16.2016.23How to use a DOI?

Keywords

Service; Service supply chain; Service system framework.

Abstract

The nature of services is a process of value creating process, starting from customer demand, operating through service supplier cooperating with customer, ending by customer service evaluation and paying service expense. Base on this point, a service supply chain framework is created. The analysis result indicates that, it is critical for service supply chain to provide customer the resource effectively and efficiently and then create the valve to meet customer's demands by resource transforming, which is the purpose and key point of the service supply chain setting up and operating. This attribute makes service supply chain a flat structure chain rather than multiple levels of layer and node as manufacturing supply chain.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xuesong Ma
PY  - 2016/07
DA  - 2016/07
TI  - A Service Supply Chain Framework from Process Perspective
BT  - Proceedings of the 2016 International Conference on Economics and Management Innovations
PB  - Atlantis Press
SP  - 114
EP  - 118
SN  - 2352-538X
UR  - https://doi.org/10.2991/icemi-16.2016.23
DO  - 10.2991/icemi-16.2016.23
ID  - Ma2016/07
ER  -