Evaluation about Passenger Satisfaction Degree of Wuhan-Guangzhou High-speed Rail Based on SPA

DOI

10.2991/mmat.2013.35How to use a DOI?

Keywords

Set Pair Analysis, Satisfaction degree, Wuhan-Guangzhou high-speed rail.

Abstract

As far as Wuhan-Guangzhou high-speed rail put in operation, except for holidays, the passenger load rate is low, facing huge market risk. This paper explores the passenger satisfaction of Wuhan-Guangzhou high-speed rail, based on SPA(Set Pair Analysis) theory and combined with practice. To analyze the impact factors of passenger satisfaction, a in-depth investigations was made on Wuhan-Guangzhou high-speed rail. After the investigations, the date collected is processed by software named SPSS. Then, through using the method of SPA, passenger satisfaction evaluation model is built. Therefore, we can estimate the passenger satisfaction levels of Wuhan-Guangzhou high-speed rail by the model. The results can provide a reference for the management of Wuhan-Guangzhou high-speed rail, but also a basis for scientific decisions.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Wenfen Zhang
AU  - Jiaqi Yang
PY  - 2012/11
DA  - 2012/11
TI  - Evaluation about Passenger Satisfaction Degree of Wuhan-Guangzhou High-speed Rail Based on SPA
BT  - Proceedings of the 2012 International Conference on Automobile and Traffic Science, Materials and Metallurgy Engineering
PB  - Atlantis Press
SP  - 181
EP  - 186
SN  - 1951-6851
UR  - https://doi.org/10.2991/mmat.2013.35
DO  - 10.2991/mmat.2013.35
ID  - Zhang2012/11
ER  -