Development of Government Website Studies in Indonesia within 10 years (2011-2020)
- DOI
- 10.2991/aebmr.k.210928.073How to use a DOI?
- Keywords
- government website, website quality, website analysis
- Abstract
The government website is an electronic-based management information system to assist the government in providing information, providing public services, and enabling online transactions to the public with even better quality. The existence of a local government website (Pemda) is a tangible form of the implementation of E-Government that has been commonly implemented and regulated. The local government website is the first level in the development of E-Government in Indonesia which has a target so that Indonesian people can easily get access to information and local government services. This development was followed by an increase in interest in studying government websites in Indonesia. For this reason, this study identifies articles that discuss Government Websites in Indonesia for the span of 10 years (2011-2020). The method used is literature study. The articles under study are publications from 2011-2020. Articles are collected with the keywords “website”, “site”, “government”. The results showed that many government website research titles were studies related to government efforts to use websites to build relationships or services to the community. The various methods used are quantitative (survey, experimental) and qualitative (descriptive, case study), literature study, and Web Usage Mining (WUM) and User Experience (UX) methods. Various studies show that the performance of government websites in Indonesia is still government centrist. On the other hand, the government’s website is informative and of good quality, but it is considered less interactive in the services provided. If it is based on the principles of good governance, most of them have not fulfilled it either. This can be due to the problems faced, including the quality of human resources who manage and website interactivity. Over the years, there has not been any improvement in the performance of government websites because the results show relatively similar deficiencies.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Muhammad Shobaruddin PY - 2021 DA - 2021/09/30 TI - Development of Government Website Studies in Indonesia within 10 years (2011-2020) BT - Proceedings of the 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020) PB - Atlantis Press SP - 385 EP - 389 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210928.073 DO - 10.2991/aebmr.k.210928.073 ID - Shobaruddin2021 ER -