Burnout and Job Satisfaction Impact on Employees Morale Case Study: The One-Stop Unit Administration (Samsat) In Surabaya

DOI

10.2991/aebmr.k.200812.003How to use a DOI?

Keywords

Burnout, Job Satisfaction, Morale

Abstract

Work morale is a psychological state of a person that can cause feelings of pleasure and make someone work harder to achieve goals that have become determined. Things that can affect morale include burnout and job satisfaction. Burnout is a psychological condition experienced by a person due to stress that is accompanied by failure to achieve expectations in a relatively long period of time, and job satisfaction is more representative of one’s satisfaction regarding: duties, authority, and responsibilities at work. The purpose of the study was to determine the effect of burnout and job satisfaction on the morale of members of the one-stop administration unit (samsat) in Surabaya. This research uses a quantitative approach with a survey method. The population in this study were 282 Surabaya samsat members, a sample of 165 people, consisting of 47 women and 118 men. Data collection techniques using a questionnaire consisted of 58 statement items, built from 12 indicators, measurements using a Likert scale with an answer range of 1 s / d 5. The results of the study illustrate that burnout provides a significant effect of 13.4% on the morale variable, and job satisfaction gives a significant effect of 60.3% on the morale variable. Burnout (X1) and job satisfaction (X2) variables simultaneously had a significant effect of 33.3% on the morale variable (Y). Work morale can increase when the level of fatigue of members can be avoided by including matters related to job satisfaction.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Novi Indah Earlyanti
AU  - Inggal Widya Perdana
PY  - 2020
DA  - 2020/08/13
TI  - Burnout and Job Satisfaction Impact on Employees Morale Case Study: The One-Stop Unit Administration (Samsat) In Surabaya
BT  - Proceedings of the 3rd Asia Pacific Management Research Conference (APMRC 2019)
PB  - Atlantis Press
SP  - 11
EP  - 17
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200812.003
DO  - 10.2991/aebmr.k.200812.003
ID  - Earlyanti2020
ER  -