Effectiveness of Integrative Application of Quality Management Systems with Productivity and Quality Improvement Tools in Businesses

DOI

10.2991/978-94-6463-076-3_42How to use a DOI?

Keywords

Quality Management System; Vietnam Business; Productivity and Quality Improvement Tools; Model; Effectiveness

Abstract

Within the scope of Program 712, in 2020, Directorate for Standards, Metrology and Quality – Ministry of Science and Technology cooperated with Asia Management Consulting and Business Development Company Limited to perform the research on “replicating the application of management systems combined with productivity and quality improvement tools as appropriate for small and medium-sized businesses in Vietnam”. The methodology used in this research includes the construction of integration models; selecting businesses suitable to set up the application of appropriate management systems and productivity and quality improvement tools; guiding businesses to apply management systems and productivity and quality improvement tools successfully, and taking the survey to test the effectiveness of models application. The results show that applying management systems and productivity and quality improvement tools increases effectiveness in all 30 businesses, 14 recorded a 7.5–25% increase, and 16 recorded 25–41%. All 30 businesses show improvement in discipline, manners, and attitude in work, as well as improvement in awareness of management systems and productivity and quality improvement tools. However, there remain existing difficulties arising from businesses’ finance and scale situation, like not having a specialized position in charge of system management or productivity and quality improvement projects, or well-trained specialist quitting, weakening the effectiveness of the system.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Tran Binh
AU  - Nguyen Thi Hong Van
AU  - Nguyen Hoang Lan
PY  - 2022
DA  - 2022/12/12
TI  - Effectiveness of Integrative Application of Quality Management Systems with Productivity and Quality Improvement Tools in Businesses
BT  - Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022)
PB  - Atlantis Press
SP  - 529
EP  - 536
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-076-3_42
DO  - 10.2991/978-94-6463-076-3_42
ID  - Binh2022
ER  -