A Digital Maturity Model for Electronics Manufacturing Firms Toward Servitization with Integrated Approach
- DOI
- 10.2991/978-94-6463-076-3_45How to use a DOI?
- Keywords
- Electronics Industry; Digital Maturity Model; Digital Transformation; Servitization; Product Service System; Service Design; Change Management
- Abstract
The growth speed of top trending for global firms, the digital transformation (DT), has become steadier than ever by the advancement of digital technologies as well as the COVID-19 pandemic. In order to implement a digital evolutional path appropriately, the Digital Maturity Model (DMM) has been seen as a handy tool since they help companies evaluate their initial states and plan development road maps. So far, several DMMs have been developed for both cross-industry and/or specific sectors, including manufacturing. However, none of them is developed for the Electronics Industry (EI) firms despite the vital importance of the EI sector, especially in developing countries like Vietnam. These companies contribute a significant proportion of Vietnam’s GDP, up to 40% in 2021. Moreover, none of them guide EI firms to embrace the Servitization model. This article presents a new DMM to digitally transform EI companies to align with the Servitization model by applying both the Product Service System (PPS) and Service Design approach. The DMM is developed with on the design science research methodology and uses its strategy of combining related models to form a new one to gain high quality. Experts from a joint-venture telecom equipment company under VNPT, the biggest telecommunication service provider in Vietnam, were chosen to join the DMM pre-evaluation phase of the development process. For further research, the authors expected that the newly developed DMM should be transferred and evaluated by more EI incumbent firms and then become a standardized DMM for the EI sector.
- Copyright
- © 2023 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Pham Minh Hoang AU - Pham Thi Thanh Hong AU - Nguyen Thi Nguyet AU - Ngo Dien Hy PY - 2022 DA - 2022/12/12 TI - A Digital Maturity Model for Electronics Manufacturing Firms Toward Servitization with Integrated Approach BT - Proceedings of the 4th Asia Pacific Management Research Conference (APMRC 2022) PB - Atlantis Press SP - 568 EP - 593 SN - 2352-5428 UR - https://doi.org/10.2991/978-94-6463-076-3_45 DO - 10.2991/978-94-6463-076-3_45 ID - Hoang2022 ER -