Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification
- 10.2991/csss-14.2014.48How to use a DOI?
- emotional intelligence; general self-efficacy; organizational identification; emotional labor strategy
The present study conducted questionnaire method by taking 240 samples from service industry employees to probe into the relations between EI, GSE, OI and ELS. The result shows that: 1) a significant positive correlation between EI and all dimensions of ELS; 2) significant mediating effect by GSE between EI and surface-acting, deep-acting and automatic-acting of emotional labor; 3) significant mediating effect by OI between EI and deep-acting and automatic-acting of emotional labor. In the last part, the theory and practical significance of the paper will be discussed.
- © 2014, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Zeng Yan AU - Chen Xi AU - Chen Yiwen PY - 2014/06 DA - 2014/06 TI - Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification BT - Proceedings of the 3rd International Conference on Computer Science and Service System PB - Atlantis Press SP - 207 EP - 210 SN - 1951-6851 UR - https://doi.org/10.2991/csss-14.2014.48 DO - 10.2991/csss-14.2014.48 ID - Yan2014/06 ER -