Proceedings of the 3rd International Conference on Computer Science and Service System

Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification

Authors
Zeng Yan, Chen Xi, Chen Yiwen
Corresponding Author
Zeng Yan
Available Online June 2014.
DOI
https://doi.org/10.2991/csss-14.2014.48How to use a DOI?
Keywords
emotional intelligence; general self-efficacy; organizational identification; emotional labor strategy
Abstract

The present study conducted questionnaire method by taking 240 samples from service industry employees to probe into the relations between EI, GSE, OI and ELS. The result shows that: 1) a significant positive correlation between EI and all dimensions of ELS; 2) significant mediating effect by GSE between EI and surface-acting, deep-acting and automatic-acting of emotional labor; 3) significant mediating effect by OI between EI and deep-acting and automatic-acting of emotional labor. In the last part, the theory and practical significance of the paper will be discussed.

Copyright
© 2014, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Computer Science and Service System
Series
Advances in Intelligent Systems Research
Publication Date
June 2014
ISBN
10.2991/csss-14.2014.48
ISSN
1951-6851
DOI
https://doi.org/10.2991/csss-14.2014.48How to use a DOI?
Copyright
© 2014, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Zeng Yan
AU  - Chen Xi
AU  - Chen Yiwen
PY  - 2014/06
DA  - 2014/06
TI  - Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification
BT  - Proceedings of the 3rd International Conference on Computer Science and Service System
PB  - Atlantis Press
SP  - 207
EP  - 210
SN  - 1951-6851
UR  - https://doi.org/10.2991/csss-14.2014.48
DO  - https://doi.org/10.2991/csss-14.2014.48
ID  - Yan2014/06
ER  -