Proceedings of the 2025 International Conference on Educational Technology and Management Information Systems (ETMIS 2025)

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Research on Big Data Applications and Citizen Privacy Conflict Mechanisms in Public Service Digitalization

Authors
Hongyi Liu1, *
1School of Management, Xi’an University of Finance and Economics, Xi’an, China
*Corresponding author. Email: 1352695380@qq.com
Corresponding Author
Hongyi Liu
Available Online 23 April 2026.
DOI
10.2991/978-94-6239-630-2_18How to use a DOI?
Keywords
Digitalization of Public Services; Citizen Attitudes; Risk Concerns; Regression Analysis
Abstract

The digital transformation of public services has become a crucial pathway for enhancing government governance capabilities and optimizing citizen service experiences, yet it has also raised concerns among citizens regarding personal data privacy. To further explore the tension between public service digitization and citizens’ apprehensions about its potential risks, a questionnaire survey was conducted among 500 Chinese citizens in a digital public service environment. This revealed their overall attitudes and specific concerns, with regression models analyzing the relationship between these factors. The innovation lies in understanding citizens’ genuine attitudes toward public service digitization through a large-scale sample, with the regression analysis model validating the rationality of subsequent conclusions. The final research conclusion is that there is a significant correlation between the actual application level of public service digitization and citizens’ attitudes toward it and their concerns about its potential risks. Governments still need to effectively integrate internal management and external oversight of public service digitization.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2025 International Conference on Educational Technology and Management Information Systems (ETMIS 2025)
Series
Advances in Computer Science Research
Publication Date
23 April 2026
ISBN
978-94-6239-630-2
ISSN
2352-538X
DOI
10.2991/978-94-6239-630-2_18How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Hongyi Liu
PY  - 2026
DA  - 2026/04/23
TI  - Research on Big Data Applications and Citizen Privacy Conflict Mechanisms in Public Service Digitalization
BT  - Proceedings of the 2025 International Conference on Educational Technology and Management Information Systems (ETMIS 2025)
PB  - Atlantis Press
SP  - 176
EP  - 186
SN  - 2352-538X
UR  - https://doi.org/10.2991/978-94-6239-630-2_18
DO  - 10.2991/978-94-6239-630-2_18
ID  - Liu2026
ER  -