Order Fulfillment Performance Evaluation in Supply Chain Management Under Intuitionistic Fuzzy Environment

DOI

10.2991/eusflat-19.2019.9How to use a DOI?

Keywords

Supply chain management order fulfillment uncertain dynamic intuitionistic fuzzy MCDM

Abstract

Supply chain management process includes many activities to transform raw materials into final products considering with customer satisfaction. Order fulfillment process is one of them and plays a critical role in ensuring customer satisfaction. This study proposes uncertain dynamic intuitionistic decision making method in order to evaluate order fulfillment performance. The method uses interval-valued intuitionistic fuzzy numbers and simple calculation operators. Three firms are evaluated according to seven criteria, and a sensitivity analysis is conducted to show the robustness of the model. We conclude that the method is a useful tool for handling multi-period decision making problems in the intuitionistic fuzzy environment.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Serhat Aydın
AU  - Cengiz Kahraman
PY  - 2019/08
DA  - 2019/08
TI  - Order Fulfillment Performance Evaluation in Supply Chain Management Under Intuitionistic Fuzzy Environment
BT  - Proceedings of the 11th Conference of the European Society for Fuzzy Logic and Technology (EUSFLAT 2019)
PB  - Atlantis Press
SP  - 60
EP  - 65
SN  - 2589-6644
UR  - https://doi.org/10.2991/eusflat-19.2019.9
DO  - 10.2991/eusflat-19.2019.9
ID  - Aydın2019/08
ER  -