Quality Improvement Procedure (QIP) based on 8D and Six Sigma Pilot Programs in Automotive Industry

DOI

10.2991/febm-16.2016.43How to use a DOI?

Keywords

quality improvement procedure (QIP); 8D, six sigma; pilot program; automotive industry

Abstract

With concentration on post-purchase support services and customer complaints, auto factories try to perform quality improvement initiatives to improve product quality and promote brand reputation. This paper proposes a quality improvement procedure based on quality management practices (8D and six sigma pilot programs), the first of which helps quality managers to promote the quality performance criteria (R/1000 or TGW/1000) and the second of which assists managers to improve the process capability performance index (CPI). The quality practices in China and South Africa are presented to illustrate the effectiveness of the proposed quality improvement procedure (QIP).

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Fuli Zhou
AU  - Xu Wang
AU  - Tshepo Mpshe
AU  - Yi Zhang
AU  - Yuhang Yang
PY  - 2016/11
DA  - 2016/11
TI  - Quality Improvement Procedure (QIP) based on 8D and Six Sigma Pilot Programs in Automotive Industry
BT  - Proceedings of the First International Conference Economic and Business Management 2016
PB  - Atlantis Press
SP  - 275
EP  - 281
SN  - 2352-5428
UR  - https://doi.org/10.2991/febm-16.2016.43
DO  - 10.2991/febm-16.2016.43
ID  - Zhou2016/11
ER  -