The Effect of Patient Satisfaction Levels on Competency and Facilities at Siti Khadijah Islamic Hospital, Palembang City
- DOI
- 10.2991/ahsseh.k.210122.016How to use a DOI?
- Keywords
- Patient Satisfaction, Competence, Facilities
- Abstract
The purpose of the research is to improve human resources who build character as a concept of thinking about technology which is increasingly sophisticated. Where this also develops the stage of paying the hospital easily, namely the BPJS and the specific target to be achieved from this study is to analyze the Effect of Patient Satisfaction Levels of BPJS Health Users on Competence and Facilities at Siti Khadijah Hospital, Palembang City. The method used in achieving the target is descriptive and verification method of analysis using multiple regression methods for the first hypothesis and the second hypothesis is done by residual test. This research activity plan is started from literature literature study to compile a questionnaire as primary data and test the validity and reliability of the questionnaire. Furthermore, processing the questionnaire data (pre-testing) and improving the questionnaire. Distribution of questionnaires will be carried out on BPJS Patients at Siti Khadijah Islamic Hospital, Palembang city and sampling will be done by purposive sampling, where the authors determine certain criteria to be considered. After the data is obtained, it will be processed with SPSS to see the effect partially and simultaneously.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Sarikadarwati AU - Henny Yulsiati AU - Sandrayati AU - Susi Ardiani PY - 2021 DA - 2021/01/25 TI - The Effect of Patient Satisfaction Levels on Competency and Facilities at Siti Khadijah Islamic Hospital, Palembang City BT - Proceedings of the 4th Forum in Research, Science, and Technology (FIRST-T3-20) PB - Atlantis Press SP - 89 EP - 94 SN - 2667-128X UR - https://doi.org/10.2991/ahsseh.k.210122.016 DO - 10.2991/ahsseh.k.210122.016 ID - 2021 ER -