Proceedings of the 2023 International Conference on Finance, Trade and Business Management (FTBM 2023)

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Digital Transformation: Organizational Change of Bank of Communications

Authors
Zhangbiao Wang1, *
1Collins Collage, The University of Tulsa, Tulsa, 74104, United States
*Corresponding author. Email: zhw180@utulsa.edu
Corresponding Author
Zhangbiao Wang
Available Online 30 November 2023.
DOI
10.2991/978-94-6463-298-9_53How to use a DOI?
Keywords
Digital transformation; big data; risk management
Abstract

This study explores the impact of digital transformation on the performance and operation of Bank of Communications, one of the largest commercial banks in China. This report proposes a comprehensive model, deploying secondary data for empirical examination, to understand the effects of key digital transformation elements such as Big Data, IoT, Blockchain, and AI on the bank's operational efficiency, customer service, and profitability. Findings indicate significant positive relationships between these digital elements and bank performance indicators. This report discusses the results in light of current literature, highlighting the importance of digital transformation in enhancing banking efficiency, customer satisfaction, and overall performance. Suggestions are offered for leveraging these digital technologies effectively for future improvements and challenges. The study concludes that digital transformation is not only a necessity but also a strategic tool for banking institutions in the 21st century. The paper concludes by providing an insightful gaze into the promising future of digitally transformed banking.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2023 International Conference on Finance, Trade and Business Management (FTBM 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
30 November 2023
ISBN
10.2991/978-94-6463-298-9_53
ISSN
2352-5428
DOI
10.2991/978-94-6463-298-9_53How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Zhangbiao Wang
PY  - 2023
DA  - 2023/11/30
TI  - Digital Transformation: Organizational Change of Bank of Communications
BT  - Proceedings of the 2023 International Conference on Finance, Trade and Business Management (FTBM 2023)
PB  - Atlantis Press
SP  - 487
EP  - 496
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-298-9_53
DO  - 10.2991/978-94-6463-298-9_53
ID  - Wang2023
ER  -