Proceedings of the 2nd Halu Oleo International Conference on Public Health (HOICPH 2024)

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Connection Quality Service with Interest in Visiting Repeat Nutrition Polyclinic Patients at the Kendari City Regional General Hospital

Authors
Asliani Sinski Mulia1, *, Suhadi Suhadi1, Asnia Zainuddin1, Eka Fitrotu Syifa2
1Master of Public Health Study Program, Halu Oleo University, Kendari, Indonesia
2Nutrition and Dietetic Department, Health Science Faculty, Istanbul Atlas University, Istanbul, Turkey
*Corresponding author. Email: aslianisinskim@gmail.com
Corresponding Author
Asliani Sinski Mulia
Available Online 17 November 2025.
DOI
10.2991/978-94-6463-890-5_20How to use a DOI?
Keywords
Quality Services; Visiting Interests Repeat; Serqual Method
Abstract

Patient satisfaction is the most important factor for healthcare institutions to ensure sustainability and growth. One way to improve service quality is by understanding and meeting patient needs, as patient expectations serve as a foundation for enhancing healthcare services. This study aimed to determine the relationship between service quality and repeat visit interest among patients of the Nutrition Polyclinic at Kendari City Regional General Hospital. This research employed a quantitative approach with a cross-sectional design. The study sample consisted of 193 respondents, selected through a systematic random sampling method. Data were collected using a questionnaire and analyzed using univariate, bivariate, and multivariate techniques. The results showed significant relationships between repeat visit interest and the following service quality dimensions: Physical Evidence/Tangible (p = 0.000), Reliability (p = 0.001), Responsiveness (p = 0.004), Assurance (p = 0.001), and Empathy (p = 0.001). These findings indicate that service quality, across all five dimensions, significantly influences patients’ interest in making repeat visits. In conclusion, there is a strong relationship between service quality and repeat visit interest among Nutrition Polyclinic patients at Kendari City Regional General Hospital.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd Halu Oleo International Conference on Public Health (HOICPH 2024)
Series
Advances in Health Sciences Research
Publication Date
17 November 2025
ISBN
978-94-6463-890-5
ISSN
2468-5739
DOI
10.2991/978-94-6463-890-5_20How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Asliani Sinski Mulia
AU  - Suhadi Suhadi
AU  - Asnia Zainuddin
AU  - Eka Fitrotu Syifa
PY  - 2025
DA  - 2025/11/17
TI  - Connection Quality Service with Interest in Visiting Repeat Nutrition Polyclinic Patients at the Kendari City Regional General Hospital
BT  - Proceedings of the 2nd Halu Oleo International Conference on Public Health (HOICPH 2024)
PB  - Atlantis Press
SP  - 201
EP  - 209
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6463-890-5_20
DO  - 10.2991/978-94-6463-890-5_20
ID  - Mulia2025
ER  -