How Work Environment, Leadership Style, and Career Development Shape Employee Performance in Service Sector Companies

DOI

10.2991/978-94-6239-709-5_151How to use a DOI?

Keywords

Work environment; Leadership style; Career development; Employee performance; Service sector

Abstract

This research investigates the effects of working environment, leadership style and career development on employees’ performance in service sector organizations. A structured questionnaire was used to gather data from 210 employees working in hospitality, retail and consulting organizations. The result indicated that a conducive work environment has a strong positive effect on employee performance (β = 0.568, p = 0.000) followed by good leadership style to be too contributing positively but less strongly (β = 0.235, p= 0.001). Performance is significantly affected by career development opportunities (p = 0.000, β = 0.446). These findings bring to the fore the need for creating supportive work climate, adopting transformational leadership and offering career progression opportunities in order to improve employee performance. This study provides managerial implications for managers of service sector organizations on how to enhance motivating employee engagement and promoting service quality. Yet the study has limitations involving its geographical scope and reliance on self-report data, thus prompting for future research to enlarge the sample size in longitudinal terms to provide a more comprehensive understanding of this phenomenon.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Vola Winestya
AU  - Wardhani Hakim
PY  - 2026
DA  - 2026/06/20
TI  - How Work Environment, Leadership Style, and Career Development Shape Employee Performance in Service Sector Companies
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 2170
EP  - 2186
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_151
DO  - 10.2991/978-94-6239-709-5_151
ID  - Winestya2026
ER  -