Librarian Competence, Work Environment And ICT on Library Service Performance: A Systematic Review

DOI

10.2991/978-94-6239-709-5_161How to use a DOI?

Keywords

Librarian Competence; Work Environment; ICT; Service Performance; Library Management

Abstract

The digital transformation has redefined the modern library from a passive repository into a dynamic, technology-driven service hub, necessitating a new performance paradigm centered on service quality and user satisfaction. This study aims to systematically review the literature to: (1) identify specific ICT tools implemented for service performance, (2) delineate the librarian competencies required to leverage these technologies, and (3) determine the characteristics of the work environment that influence their successful adoption. Adopting a Systematic Literature Review (SLR), this research investigates the complex interplay between Information and Communication Technology (ICT) tools, librarian competencies, and the work environment. Following the PRISMA 2020 guidelines, a comprehensive search of eight major databases identified 20 relevant studies published between 2021 and 2025. The findings reveal that key ICTs, such as IoT, AI, cloud platforms, and data analytics, significantly enhance service accessibility, efficiency, and personalization. However, their effective deployment is contingent upon evolved librarian competencies, including technical and data literacy, pedagogical skills, and ethical judgment. Crucially, the work environment acts as a fundamental mediator, factors like leadership support, strategic alignment, and resources for training enable or hinder successful adoption. The review concludes that performance is driven by the synergistic interaction of these elements and recommends an integrated strategy combining technological governance, continuous staff development, and a supportive organizational environment to achieve responsive and evidence-based service outcomes.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Muh Arsul
PY  - 2026
DA  - 2026/06/20
TI  - Librarian Competence, Work Environment And ICT on Library Service Performance: A Systematic Review
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 2303
EP  - 2317
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_161
DO  - 10.2991/978-94-6239-709-5_161
ID  - Arsul2026
ER  -