AXEL Intelligence: Designing Enterprise API Governance and Knowledge Management Through Lean Startup and Design Science Research

DOI

10.2991/978-94-6239-754-5_15How to use a DOI?

Keywords

API Governance; Design Science Research; Digital Innovation; Digital Transformation; Knowledge Management; Lean Startup

Abstract

Application programming interfaces (APIs) are critical to enterprise integration, yet many organizations continue to face challenges in API governance and knowledge management. This study examines how Lean Startup problem validation can be integrated with Design Science Research (DSR) to identify these challenges and guide the development of AXEL Intelligence, an AI-Enabled API Governance and Knowledge Management Platform at PT Telkom Indonesia. Twelve semi-structured interviews identified eight recurring issues: fragmented documentation, manual discovery, slow access approval, knowledge silos, security concerns, limited monitoring visibility, lack of standardization, and limited governance mechanisms. These findings informed a revised Lean Canvas and the design of AXEL Intelligence, which combines an API catalogue, automated workflows, role-based access control, monitoring dashboards, and a retrieval-augmented generation (RAG) assistant. The study contributes empirical evidence on API governance and knowledge management challenges, demonstrates the integration of Lean Startup validation within DSR, and presents AXEL Intelligence as a digital transformation artifact. After being deployed in production for internal use, the platform has attracted 906 registered users and catalogued over 2,000 APIs, demonstrating organizational adoption.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits any noncommercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if you modified the licensed material. You do not have permission under this license to share adapted material derived from this chapter or parts of it.

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TY  - CONF
AU  - Muhammad Farhan Dirhami
AU  - Ali Murtado Fauzarrohman
AU  - Anindita Hapsari
PY  - 2026
DA  - 2026/09/02
TI  - AXEL Intelligence: Designing Enterprise API Governance and Knowledge Management Through Lean Startup and Design Science Research
BT  - Proceedings of the International Conference on Digital Transformation in Business and Organisations (ICDTBO 2026)
PB  - Atlantis Press
SP  - 162
EP  - 172
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-754-5_15
DO  - 10.2991/978-94-6239-754-5_15
ID  - Dirhami2026
ER  -