What Factors Influence the Behaviour Intention of the Internet Banking

DOI

10.2991/icebef-18.2019.132How to use a DOI?

Keywords

behavior intention; internet banking; multivariate analysis; Technology Acceptance Model (TAM)

Abstract

Internet banking is one prove of the increasing technology development and become the innovation in technology that should follow and adopt by the user. The purpose of this study is to investigate what factors that can influence the behavior intention of the internet banking user in the big city in Indonesia with the technology adoption model that adopted from J.-Cu. The collected from 258 respondents with purposive sampling method. The study found that self-efficacy is a strong determinant that affects perceived ease of use, which directly or indirectly affects behavioral intention using internet banking. Structural assurances are strong determinants that influence trusts, which can increase the behavioral intention of using internet banking. And system quality is a powerful determinant of perceived usefulness, which directly or indirectly can affect the behavioral intention using internet banking. This study shows the effect of behavioral intention from the influence of perceived usefulness factor, perceived ease of use, and trust.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Refi Rifaldi Windya Giri
AU  - Ramdhasari Widya Yosfi
AU  - Ratih Hendayani
PY  - 2019/05
DA  - 2019/05
TI  - What Factors Influence the Behaviour Intention of the Internet Banking
BT  - Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)
PB  - Atlantis Press
SP  - 617
EP  - 620
SN  - 2352-5428
UR  - https://doi.org/10.2991/icebef-18.2019.132
DO  - 10.2991/icebef-18.2019.132
ID  - Giri2019/05
ER  -