Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

Work Stress, Job Satisfaction, and Turnover Intention in Public Telecommunication Company

Authors
Tri Djatmiko, Arif Partono Prasetio, Mega Nur Sofa, Dini Turipanam Alamanda
Corresponding Author
Tri Djatmiko
Available Online May 2019.
DOI
https://doi.org/10.2991/icebef-18.2019.143How to use a DOI?
Keywords
work stress; job satisfaction; turnover intention; mediation
Abstract
Telecommunication industry faced continuous challenges. Their employees play important role to help them to survive. The organization needs to develop a program that able to retain excellent employees. Turnover is become problem in many industries. It is believed that high turnover rate will harm the organization performance. This study aim to examine the relation of work stress, job satisfaction, and turnover intention in Telecommunication Company. The study conducted in Yogyakarta using 104 participants. Data was collected using questionnaire and analyzed using regression with PROCESS to identify the relation and the mediation. The result reveals that work stress affect turnover directly and indirectly through job satisfaction. Thus job satisfaction has a mediation role in the relation of work stress and turnover intention. Organization should focus on their human resources program to minimize the stress level in order to increase the satisfaction level while in the same time decreasing the intention to leave. This study using only one branch of the company means that any generalizations to the entire organization or telecommunication industry should discussed with caution. The cross-sectional approach also only highlights the relationships between variables and it limit thorough analysis.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Cite this article

TY  - CONF
AU  - Tri Djatmiko
AU  - Arif Partono Prasetio
AU  - Mega Nur Sofa
AU  - Dini Turipanam Alamanda
PY  - 2019/05
DA  - 2019/05
TI  - Work Stress, Job Satisfaction, and Turnover Intention in Public Telecommunication Company
BT  - Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)
PB  - Atlantis Press
SP  - 668
EP  - 673
SN  - 2352-5428
UR  - https://doi.org/10.2991/icebef-18.2019.143
DO  - https://doi.org/10.2991/icebef-18.2019.143
ID  - Djatmiko2019/05
ER  -