Using Quality Cycle in Maintaining the Quality and Performance of Small-Scale Herbal Enterprises
- DOI
- 10.2991/aebmr.k.210507.024How to use a DOI?
- Keywords
- Herbal, performance, quality management, quality cycle, small-scale enterprises
- Abstract
This research explored the distinction in perception toward the activities of managing quality and achieving performance among small-scale herbal enterprises in the suburbs of Jakarta. Based on prior literatures, the model of quality is constructed by five dimensions, while the performance is elaborated by two dimensions. The study involved as many as 172 jamu peddlers from some places in Jakarta and its surroundings. The collecting of data was done through questionnaires and interviews. Respondents were divided into two different groups. The first group had not been introduced a quality model, whereas the other group had accepted the knowledge of managing quality. The quality cycle was used as an experimental approach for identifying the responses among respondents. Based on Mann-Whitney U test, differences were found in four stages of managing the quality and competitive power. However, the study found the same responses in maintaining the service quality and surviving the bargaining power. This study proves the advantage of the quality cycle in introducing quality culture to the jamu community. Moreover, during the pandemic, understanding their perception within the concept of quality management is an important stage when designing the mechanism of quality cycle implementation in small-scale herbal enterprises.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Kartika Nuringsih AU - Rodhiah Rodhiah AU - Khairina Natsir PY - 2021 DA - 2021/05/09 TI - Using Quality Cycle in Maintaining the Quality and Performance of Small-Scale Herbal Enterprises BT - Proceedings of the Ninth International Conference on Entrepreneurship and Business Management (ICEBM 2020) PB - Atlantis Press SP - 157 EP - 163 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210507.024 DO - 10.2991/aebmr.k.210507.024 ID - Nuringsih2021 ER -