Impact of Emotional Intelligence on Employees’ Job Performance: A Case Study of FPT Telecom Joint Stock Company

DOI

10.2991/978-94-6463-150-0_2How to use a DOI?

Keywords

Emotional Intelligence; employees’ job performance; mixed-model of emotional intelligence

Abstract

The study investigated the relationships of the five dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills of employees to their job performance in the information technology industry through a case study of FPT Telecom Joint Stock company. The research aims to determine whether or not EI has impacts on employees’ job performance in the information technology industry through a case study of FPT Telecom Joint Stock company. The mixed- model is applied for measuring EI’s scales. About 300 questionnaires were contributed to respondents, out of which 210 were collected for the analysis. Statistical Package software for Social Science (SPSS) will be applied to analyze the collected data. The findings indicated that the positive influence of employees’ EI constitutes the most important determinant of their job performance. This is followed by empathy, motivation, self-regulation, social skills, and self-awareness. The results underline the importance of EI and its effects on work situations. Some recommendations were suggested to improve employees’ EI in the organization. People should develop and improve their emotional intelligence through a systematic and consistent approach to achieve high performance and competitive advantage. Furthermore, the organizations add an EI training program in boosting employees’ emotional competencies. They should first recognize the importance of emotional intelligence in strengthening human capital, leading to higher overall performance.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Thi  Hoai  Nhung Duong
AU  - Thuy  Trang Nguyen
PY  - 2023
DA  - 2023/05/23
TI  - Impact of Emotional Intelligence on Employees’ Job Performance: A Case Study of FPT Telecom Joint Stock Company
BT  - Proceedings of the International Conference on Emerging Challenges: Strategic Adaptation in The World of Uncertainties (ICECH 2022)
PB  - Atlantis Press
SP  - 3
EP  - 19
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-150-0_2
DO  - 10.2991/978-94-6463-150-0_2
ID  - Duong2023
ER  -