The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta

Netania Emilisa; Lidia Wahyuni; Lilis Suhaeni; Oknovia Susanti

doi:10.2991/978-94-6463-350-4_47

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The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta

Authors

Netania Emilisa¹^{, *}, Lidia Wahyuni¹, Lilis Suhaeni¹, Oknovia Susanti²

¹Department of Management, Faculty of Economics and Business, Universitas Trisakti, Jakarta, Indonesia

²Department of Mechanical Engineering, Faculty of Engineering, Universitas Andalas, Padang, Indonesia

^*Corresponding author. Email: netania@trisakti.ac.id

Corresponding Author

Netania Emilisa

Available Online 10 January 2024.

DOI: 10.2991/978-94-6463-350-4_47 How to use a DOI?
Keywords: Surface Acting; Deep Acting; Job Satisfaction; Turnover Intention; Organizational Commitment; SMEs
Abstract: This study aimed to analyze the effect of Surface Acting and Deep Acting on Job Satisfaction and the effect of Job Satisfaction on Turnover Intentions and Organizational Commitment in employees from culinary sector SMEs in Jakarta. Data were collected from 150 employees, and the collection technique used in this study was non-probability sampling with the purposive sampling method. The hypothesis test uses a structural equation model (SEM) with AMOS. The results of hypothesis testing in this study indicate a negative influence between Surface Acting on Job Satisfaction, Deep Acting has a positive effect on Job Satisfaction, Job Satisfaction hurts Turnover Intention, and Job Satisfaction has a positive effect on Organizational Commitment. The implication for the manager is to make a more qualified business. Therefore, must continue to increase positive Emotional Labor, namely Deep Acting, continue to reduce Surface Acting, and strive to continue to increase Job Satisfaction among employees to reduce the current turnover rate and continue to increase Organizational Commitment.
Copyright: © 2023 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the International Conference on Entrepreneurship, Leadership and Business Innovation (ICELBI 2022)
Series: Advances in Economics, Business and Management Research
Publication Date: 10 January 2024
ISBN: 10.2991/978-94-6463-350-4_47
ISSN: 2352-5428
DOI: 10.2991/978-94-6463-350-4_47 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Netania Emilisa
AU  - Lidia Wahyuni
AU  - Lilis Suhaeni
AU  - Oknovia Susanti
PY  - 2024
DA  - 2024/01/10
TI  - The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta
BT  - Proceedings of the International Conference on Entrepreneurship, Leadership and Business Innovation (ICELBI 2022)
PB  - Atlantis Press
SP  - 487
EP  - 495
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-350-4_47
DO  - 10.2991/978-94-6463-350-4_47
ID  - Emilisa2024
ER  -

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