Screening and Sequencing of the Affecting Factors of Residential Owner Satisfaction Based on Key Events
- 10.2991/icetis-13.2013.28How to use a DOI?
- Property management; Customer satisfaction; Influencing factor; Key event; Screening; Sequencing.
Using the key incident method, we found three main major factors which affecting owners’ satisfaction: service quality , safety management , cost and fund management. And by theoretical analysis and empirical investigation, we constructed an owners satisfaction index system, screened and sequenced these affecting factors. The research can provide theoretical basis and empirical evidences to enterprises for their customer satisfaction measurements, help property companies to understand the working key, and find the practical and feasible countermeasures which can improve the satisfaction of owners.
- © 2013, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yue Miao AU - Yinghui Li PY - 2013/06 DA - 2013/06 TI - Screening and Sequencing of the Affecting Factors of Residential Owner Satisfaction Based on Key Events BT - Proceedings of the 2013 the International Conference on Education Technology and Information System (ICETIS 2013) PB - Atlantis Press SP - 121 EP - 125 SN - 1951-6851 UR - https://doi.org/10.2991/icetis-13.2013.28 DO - 10.2991/icetis-13.2013.28 ID - Miao2013/06 ER -