Application of Customer Satisfaction Servicing in the Social Functions of universities
Available Online June 2013.
- 10.2991/icetis-13.2013.88How to use a DOI?
- Customer Customer Satisfaction Universities Service
It is the new trend of the modern university management research to use customer satisfaction strategy in university management. This article is to study how to establish customer satisfaction evaluation system of university social service functions. Analysis the customer types of universities ; study the content and features of customer satisfaction in university social services; evaluating on customer satisfaction and pointing out that we should establish the college customer satisfaction evaluation organization , the evaluation and weight data collection and scientific analysis, establishing and improving the feedback system and supervision mechanism basing on the evaluation results.
- © 2013, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yuru Wang PY - 2013/06 DA - 2013/06 TI - Application of Customer Satisfaction Servicing in the Social Functions of universities BT - Proceedings of the 2013 the International Conference on Education Technology and Information System (ICETIS 2013) PB - Atlantis Press SP - 390 EP - 394 SN - 1951-6851 UR - https://doi.org/10.2991/icetis-13.2013.88 DO - 10.2991/icetis-13.2013.88 ID - Wang2013/06 ER -