An ITIL-Based IT Service Management Model for Distance Education
Shuguang Liu, Bo Dong, Yan Sun
Available Online June 2013.
- 10.2991/icetis-13.2013.127How to use a DOI?
- Distance Education; ITIL; IT Service Management Model
In order to solve the problems in information technology (IT) services of distance education, this paper makes deep research on the IT services of School of Network Education and Information Technology Infrastructure Library (ITIL) standards, and proposes an IT service management (ITSM) model for distance education. Taking School of Network Education as an example, this study focuses on the three core processes, that is, requirements analysis and requirements change management organization structure design of distance education and application and infrastructure monitoring and management. The model provides a solution to IT services of distance education.
- © 2013, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Shuguang Liu AU - Bo Dong AU - Yan Sun PY - 2013/06 DA - 2013/06 TI - An ITIL-Based IT Service Management Model for Distance Education BT - Proceedings of the 2013 the International Conference on Education Technology and Information System (ICETIS 2013) PB - Atlantis Press SP - 569 EP - 572 SN - 1951-6851 UR - https://doi.org/10.2991/icetis-13.2013.127 DO - 10.2991/icetis-13.2013.127 ID - Liu2013/06 ER -