An ITIL-Based IT Service Management Model for Distance Education

DOI

10.2991/icetis-13.2013.127How to use a DOI?

Keywords

Distance Education; ITIL; IT Service Management Model

Abstract

In order to solve the problems in information technology (IT) services of distance education, this paper makes deep research on the IT services of School of Network Education and Information Technology Infrastructure Library (ITIL) standards, and proposes an IT service management (ITSM) model for distance education. Taking School of Network Education as an example, this study focuses on the three core processes, that is, requirements analysis and requirements change management organization structure design of distance education and application and infrastructure monitoring and management. The model provides a solution to IT services of distance education.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Shuguang Liu
AU  - Bo Dong
AU  - Yan Sun
PY  - 2013/06
DA  - 2013/06
TI  - An ITIL-Based IT Service Management Model for Distance Education
BT  - Proceedings of the 2013 the International Conference on Education Technology and Information System (ICETIS 2013)
PB  - Atlantis Press
SP  - 569
EP  - 572
SN  - 1951-6851
UR  - https://doi.org/10.2991/icetis-13.2013.127
DO  - 10.2991/icetis-13.2013.127
ID  - Liu2013/06
ER  -