Proceedings of the International Conference on Management Research (ICMR 2025)

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Framing Human Resource Management Practices Through Servant Leadership: A JD-R Model Perspective in the Hospitality Sector

Authors
Neha R. Tiwari1, Hardik Shah2, *
1Institute of Management, Nirma University, Ahmedabad, India
2Institute of Management, Nirma University, Ahmedabad, India
*Corresponding author. Email: hardik@nirmauni.ac.in
Corresponding Author
Hardik Shah
Available Online 29 April 2026.
DOI
10.2991/978-94-6239-660-9_15How to use a DOI?
Keywords
Servant Leadership; Employee performance; Job Demand-Resource model; Hospitality industry
Abstract

This qualitative study aims to examine the role of servant leaders in framing effective HRM practices to assess their performance using the Job-Demand-Resource Model in the hospitality industry. Focusing on building effective HRM practices also helps hotels to face unprecedented times with resilience. It has been observed that servant leaders, with their unique attributes, are proficient at framing effective HRM practices that can improve employee performance.

The paper opted for an exploratory study using an open-ended approach, including 20 in-depth interviews, with participants drawn from junior, middle, and senior management and with mainly administrative and human resource management backgrounds. An inductive coding process using the model by Lochmiller and Lester was deployed to identify themes and subthemes. Codes were created to understand the thematic patterns, followed by refining the theme categorization.

The study’s findings reveal employees’ experiences during unprecedented times and how leaders played a significant role in helping them overcome these experiences by framing effective HRM practices that improved their performance in the face of job demands and resources.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Management Research (ICMR 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
29 April 2026
ISBN
978-94-6239-660-9
ISSN
2352-5428
DOI
10.2991/978-94-6239-660-9_15How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Neha R. Tiwari
AU  - Hardik Shah
PY  - 2026
DA  - 2026/04/29
TI  - Framing Human Resource Management Practices Through Servant Leadership: A JD-R Model Perspective in the Hospitality Sector
BT  - Proceedings of the International Conference on Management Research (ICMR 2025)
PB  - Atlantis Press
SP  - 264
EP  - 281
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-660-9_15
DO  - 10.2991/978-94-6239-660-9_15
ID  - Tiwari2026
ER  -