Proceedings of the 3rd International Conference on Management Science and Software Engineering (ICMSSE 2023)

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The Impact of Empathetic Leadership on Employees' Voice Behavior in Chinese Social Enterprises

A Test of a Moderated Mediation Model

Authors
Qingguo Fang1, *
1Macau University of Science and Technology, Macau, 999078, China
*Corresponding author. Email: abc18120182932@gmail.com
Corresponding Author
Qingguo Fang
Available Online 9 October 2023.
DOI
10.2991/978-94-6463-262-0_65How to use a DOI?
Keywords
Empathetic leadership; Promotive voice; Prohibitive voice; Organization-based self-esteem; Trust in leader
Abstract

This study investigated the impact of empathetic leadership on employees' promotive and prohibitive voice, based on the leader motivational language theory. A questionnaire survey was conducted with 274 samples from 18 social enterprises in China. The findings showed that empathetic leadership positively impacted employees' promotive voice, with organization-based self-esteem mediating the positive relationship between empathetic leadership and promotive voice. Trust in leader positively moderated the impact of organization-based self-esteem on employees' promotive voice. Contrary to expectations, empathetic leadership had no significant impact on prohibitive voice. Finally, practical recommendations were provided for social enterprise leaders to promote employees' voice, and the research limitations were discussed.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 3rd International Conference on Management Science and Software Engineering (ICMSSE 2023)
Series
Atlantis Highlights in Engineering
Publication Date
9 October 2023
ISBN
10.2991/978-94-6463-262-0_65
ISSN
2589-4943
DOI
10.2991/978-94-6463-262-0_65How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Qingguo Fang
PY  - 2023
DA  - 2023/10/09
TI  - The Impact of Empathetic Leadership on Employees' Voice Behavior in Chinese Social Enterprises
BT  - Proceedings of the 3rd International Conference on Management Science and Software Engineering (ICMSSE 2023)
PB  - Atlantis Press
SP  - 628
EP  - 633
SN  - 2589-4943
UR  - https://doi.org/10.2991/978-94-6463-262-0_65
DO  - 10.2991/978-94-6463-262-0_65
ID  - Fang2023
ER  -