Proceedings of the 2017 International Conference on Organizational Innovation (ICOI 2017)

Session: 2.1

5 articles
Feng-Ming Liu, Yun-Chin Huang, Shih-Lung Ching, Yu-Jia Hu
This quantitative research was to examine the measurement invariance across gender for the part of Responsiveness in SERVQUAL Scale for retail chain stores business in Taiwan. The SERVQUAL Scale has become the most common questionnaire for investigating the perception of service quality in current service...
Fu-Sheng Wang, Bei Yuan, Cai-Cai Guo
In recent years, Internet technology has been developing continuously. Compared with the disclosure of intellectual capital in the traditional environment, the disclosure in big data environment has become diversified from content to form. As the provision and dissemination of capital market information...