Proceedings of the 4th International Conference on Management and Business (ICOMB 2025)

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The Influence of Intrinsic Motivation, Affective Commitment, and Work-Life Balance on Organizational Citizenship Behavior at the Yogyakarta Main Post Office

Authors
Leni Suciani1, *, Ignatius Soni Kurniawan1, Eko Yulianto1, Nurhaslinda Binti Mohd Azha2
1Management Study Program, Faculty of Economics, Universitas Sarjanawiyata Tamansiswa, Yogyakarta, Indonesia
2Universiti Teknologi MARA, Shah Alam, Malaysia
*Corresponding author. Email: lenysuciani368@gmail.com
Corresponding Author
Leni Suciani
Available Online 24 April 2026.
DOI
10.2991/978-94-6239-656-2_16How to use a DOI?
Keywords
Affective Commitment; Intrinsic Motivation; Organizational Citizenship Behavior; Work-Life Balance
Abstract

In this study, organisational citizenship behaviour (OCB) in a public-sector logistics institution is examined in relation to intrinsic motivation, affective commitment, and work-life balance. Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to analyse quantitative data collected from 50 employees. The results show that OCB is significantly positively associated with intrinsic motivation (β = 0.542; t(5) = 5.117; p < 0.001), suggesting that employees with high levels of internal drive are more willing to contribute voluntarily. However, work-life balance (β = 0.085; T = 0.538; p = 0.591) and affective commitment (β = 0.009; T = 0.074; p = 0.941) exhibit positive but statistically insignificant effects, indicating that personal balance and emotional attachment do not always translate into extra-role behaviour in highly structured service operations. These findings demonstrate the importance of intrinsic elements in determining OCB and the necessity of organisational initiatives that promote independence, recognition, and fulfilling work experiences.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th International Conference on Management and Business (ICOMB 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
24 April 2026
ISBN
978-94-6239-656-2
ISSN
2352-5428
DOI
10.2991/978-94-6239-656-2_16How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Leni Suciani
AU  - Ignatius Soni Kurniawan
AU  - Eko Yulianto
AU  - Nurhaslinda Binti Mohd Azha
PY  - 2026
DA  - 2026/04/24
TI  - The Influence of Intrinsic Motivation, Affective Commitment, and Work-Life Balance on Organizational Citizenship Behavior at the Yogyakarta Main Post Office
BT  - Proceedings of the 4th International Conference on Management and Business (ICOMB 2025)
PB  - Atlantis Press
SP  - 201
EP  - 210
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-656-2_16
DO  - 10.2991/978-94-6239-656-2_16
ID  - Suciani2026
ER  -