Proceedings of the International Conference on Public Organization (ICONPO 2021)

The Extent of Social Media Coverage in Delivery of Public Service

(Case Study: Regional Government of Central Java)

Authors
Mohamad Sukarno1, *, Atik Septi Winarsih1, atik.septiw@gmail.com, Hacykal Huda Wijaya1, Prihantika Septi1, Aulia Nur Kasiwi2
1Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta
2Jusuf Kalla School of Government, Universitas Muhammadiyah Yogyakarta
*Corresponding author. Email: mohamadsukarno5@gmail.com
Corresponding Author
Mohamad Sukarno
Available Online 1 March 2022.
DOI
https://doi.org/10.2991/aebmr.k.220209.024How to use a DOI?
Keywords
Coverage; Social Media; Public Service Delivery; Government
Abstract

The purpose of this study was to examine the Governor of Central Java Provincial Government’s public service operations via social media. This study focused on the intensity of Twitter accounts connected to public services and community opinion. This research used a qualitative methodology with a descriptive approach. The data was extracted from Twitter through NCapture, and following that, the data were analyzed using the NVivo 12 Plus program. According to the study’s findings, the Governor of Central Java’s Twitter account’s maximum activity intensity on public services for three months in 2021 occurred in February, at 12.44%. The high level of activity on Twitter indicates that the Governor of Central Java has actively and intensively supplied information and accepted public complaints regarding public services. Additionally, the aggregate public mood from the Governor of Central Java’s Twitter actions was 16% good and 28% negative. This opinion is based on the people’s response to public services in Central Java during the period January to March 2021.

Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Public Organization (ICONPO 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
1 March 2022
ISBN
978-94-6239-544-2
ISSN
2352-5428
DOI
https://doi.org/10.2991/aebmr.k.220209.024How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Mohamad Sukarno
AU  - Atik Septi Winarsih
AU  - Hacykal Huda Wijaya
AU  - Prihantika Septi
AU  - Aulia Nur Kasiwi
PY  - 2022
DA  - 2022/03/01
TI  - The Extent of Social Media Coverage in Delivery of Public Service
BT  - Proceedings of the International Conference on Public Organization (ICONPO 2021)
PB  - Atlantis Press
SP  - 185
EP  - 192
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220209.024
DO  - https://doi.org/10.2991/aebmr.k.220209.024
ID  - Sukarno2022
ER  -