The Extent of Social Media Coverage in Delivery of Public Service
(Case Study: Regional Government of Central Java)
- DOI
- 10.2991/aebmr.k.220209.024How to use a DOI?
- Keywords
- Coverage; Social Media; Public Service Delivery; Government
- Abstract
The purpose of this study was to examine the Governor of Central Java Provincial Government’s public service operations via social media. This study focused on the intensity of Twitter accounts connected to public services and community opinion. This research used a qualitative methodology with a descriptive approach. The data was extracted from Twitter through NCapture, and following that, the data were analyzed using the NVivo 12 Plus program. According to the study’s findings, the Governor of Central Java’s Twitter account’s maximum activity intensity on public services for three months in 2021 occurred in February, at 12.44%. The high level of activity on Twitter indicates that the Governor of Central Java has actively and intensively supplied information and accepted public complaints regarding public services. Additionally, the aggregate public mood from the Governor of Central Java’s Twitter actions was 16% good and 28% negative. This opinion is based on the people’s response to public services in Central Java during the period January to March 2021.
- Copyright
- © 2022 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Mohamad Sukarno AU - Atik Septi Winarsih AU - Hacykal Huda Wijaya AU - Prihantika Septi AU - Aulia Nur Kasiwi PY - 2022 DA - 2022/03/01 TI - The Extent of Social Media Coverage in Delivery of Public Service BT - Proceedings of the International Conference on Public Organization (ICONPO 2021) PB - Atlantis Press SP - 185 EP - 192 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.220209.024 DO - 10.2991/aebmr.k.220209.024 ID - Sukarno2022 ER -