Transformation of Public Services through Digital Services in the Covid-19 Era: Efforts Towards Good Governance in Indonesia

DOI

10.2991/aebmr.k.220209.022How to use a DOI?

Keywords

Covid-19; Digital services; Good governance; Public service

Abstract

As a result of the Covid-19 pandemic, public services have become more adaptive and interactive, where adequate digital technology is considered to support the improvement of public services during the pandemic. However, a significant obstacle is that there are still people who are not technologically literate and the ineffectiveness of digital services in various local government agencies. This study aims to explain how public services can be transformed through digital services towards good governance in Indonesia. Then, this research method uses a qualitative research approach where data sources are taken from various online media and research journals related to changes in public services through digital services and analyzed using the NVivo12 Plus application. This study found that in an effort towards good governance in Indonesia, the transformation of public services through digital services has been carried out by the Provincial Governments of West Java, Central Java, and DKI Jakarta. In an aspect of transparency, each government agency has carried out transparent procedures in digital services to the public. Then, in the aspect of accountability, each stakeholder in each agency has a good orientation in digital services and has various obstacles that need to be fixed to make it more optimal. Furthermore, effectiveness and efficiency, each government agency has won awards for public service innovations such as the Jogo Tonggo application in Central Java Province, the JAKI application in DKI Jakarta Province, and the PIKOBAR application in West Java. Therefore, public services through digital services will help the government towards good governance in Indonesia.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - M. Rafi
AU  - Suswanta Suswanta
AU  - Tito Handoko
AU  - Ghina Nabilah Effendi
PY  - 2022
DA  - 2022/03/01
TI  - Transformation of Public Services through Digital Services in the Covid-19 Era: Efforts Towards Good Governance in Indonesia
BT  - Proceedings of the International Conference on Public Organization (ICONPO 2021)
PB  - Atlantis Press
SP  - 168
EP  - 176
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220209.022
DO  - 10.2991/aebmr.k.220209.022
ID  - Rafi2022
ER  -