Analysis of the Relationship Between Service Procedures, Capability of Service Officers, Speed of Service, and Environmental Comfort with the Level of Satisfaction of KB Acceptors

DOI

10.2991/ahsr.k.200723.107How to use a DOI?

Keywords

Service Procedures, Capability, Officers, KB Acceptors

Abstract

Improving the quality of family planning services is carried out to assist family planning acceptors to achieve optimal individual health. In the effort to realize quality contraceptive services, it is necessary to provide the necessary facilities to support safe contraceptive services, competent health workers, speed in providing services and the comfort of the environment of the providers’ facilities. contraceptive services. Study data for Alkon availability in health facilities in the JKN Era in Banten province in 2017 showed 22 health facilities in the city of Cilegon that had registered in K / 0 / KB were still found ALKON vacancies and health worker qualifications that had not been fulfilled to provide family planning services. From this data, this research needs to be done so that it is known how the level of satisfaction of Kb Acceptor Satisfaction in FKTP K / O / Kb Registered in Cilegon City in 2018. The research objective is to determine the relationship between service procedures, the ability of service personnel, speed of service, and environmental comfort with the level of satisfaction of KB acceptors in FKTP registered K / 0 / KB in the city of Cilegon. Cross-Sectional Method. Research sites are 27 health facilities. The population of all KB acceptors visiting health facilities in Cilegon who have registered K / 0 / KB. The sample in this study was 200 respondents. This sampling technique uses accidental sampling. The results of this study are that there is a significant relationship between Service Procedures, Service Speed, Officer Capability and environmental comfort with the satisfaction of respondents using family planning services. The conclusions obtained that the main priorities in service improvement are adjusted to the findings of this study are: (1) Timeliness of service; (2) increment of staff competency in KIE activities; (3) improvement of governance in structuring facilities and infrastructure in health facilities; (4) Customer satisfaction training for health workers; (5) ongoing evaluation of the public performance of KB service providers in integrated health facilities K / 0 / KB.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Sri Susanti
AU  - Ika Apriyanti
AU  - Rd Deden Gumilar Nugraha
PY  - 2020
DA  - 2020/07/24
TI  - Analysis of the Relationship Between Service Procedures, Capability of Service Officers, Speed of Service, and Environmental Comfort with the Level of Satisfaction of KB Acceptors
BT  - Proceedings of the 1st International Conference on Science, Health, Economics, Education and Technology (ICoSHEET 2019)
PB  - Atlantis Press
SP  - 420
EP  - 424
SN  - 2468-5739
UR  - https://doi.org/10.2991/ahsr.k.200723.107
DO  - 10.2991/ahsr.k.200723.107
ID  - Susanti2020
ER  -