Proceedings of the International Conference on Science and Technology (ICST 2018)

Evaluation of Information Technology Infrastructure Management using IT Balanced Scorecard and COBIT Framework 4.1 on Domain Deliver and Support

Authors
Ronggo Alit, Sugiarto Sugiarto, Mohammad Idhom
Corresponding Author
Ronggo Alit
Available Online December 2018.
DOI
https://doi.org/10.2991/icst-18.2018.222How to use a DOI?
Keywords
Information Technology, IT Balanced Scorecard, COBIT
Abstract
The infrastructure management of information technology in the university is needed and started from the planning to the implementation. It is done so that the business processes of the university can run optimally. There were five stages in this research. Firstly, it was the data collection. The next stage in this research was the analysis of IT organization performance, the next stage was the analysis of the maturity level. Then, the next stage was the result analysis. Based on the assessment of performance using IT Balanced Scorecard and COBIT Framework 4.1, the average percentage value from four perspectives was 34.22% and the average value from domain deliver and support was 1,80. Finally, the last stage in this research was a recommendation. The results of this study are expected to show that the University has implemented good information technology governance at a good level. On performance appraisals using the IT Balanced Scorecard is expected to produce an excellent average percentage rate and categorized into high criteria
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Proceedings
International Conference on Science and Technology (ICST 2018)
Part of series
Atlantis Highlights in Engineering
Publication Date
December 2018
ISBN
978-94-6252-650-1
ISSN
2589-4943
DOI
https://doi.org/10.2991/icst-18.2018.222How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Ronggo Alit
AU  - Sugiarto Sugiarto
AU  - Mohammad Idhom
PY  - 2018/12
DA  - 2018/12
TI  - Evaluation of Information Technology Infrastructure Management using IT Balanced Scorecard and COBIT Framework 4.1 on Domain Deliver and Support
BT  - International Conference on Science and Technology (ICST 2018)
PB  - Atlantis Press
SP  - 1103
EP  - 1107
SN  - 2589-4943
UR  - https://doi.org/10.2991/icst-18.2018.222
DO  - https://doi.org/10.2991/icst-18.2018.222
ID  - Alit2018/12
ER  -