Proceedings of the 2nd International Conference on Internet, Education and Information Technology (IEIT 2022)

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Capturing the Difference between Former and Current Employees' Emotional Attitudes based on the Online Reviews

Authors
Xiao Pan1, Wenli Du1, Zhuoming Ren1, *
1Alibaba Business School, Hangzhou Normal University Hangzhou, Hangzhou, China
*Corresponding author. Email: zhuoming.ren@hznu.edu.cn
Corresponding Author
Zhuoming Ren
Available Online 27 December 2022.
DOI
10.2991/978-94-6463-058-9_13How to use a DOI?
Keywords
Online reviews; Former employees; Current employees; Emotional attitudes
Abstract

We take current and former employees as research objects, and analyze the textual and numerical data according to 41,000 anonymous reviews of employees from Amazon, Apple, Microsoft, and Google employees, which is collected from a workplace community, the Glassdoor website, that provides company reviews. We discuss the differences between former and current employees' needs for each of the four companies based on reviews on the Overall Rating of the employees and the five dimensions (Work/Life Balance, Culture & Values, Senior Management, Career Opportunities and Salary & Benefits). The results reveal that the current employees prioritize Work/Life Balance and Senior Management, while former employees value the company's Senior Management the most. Next, we explore the textual data of former and current employees' comments on the company: a text mining analysis of the high-frequency vocabulary of positive and negative evaluations and employees' suggestions for the company, and it is found that current employees have positive comments on the Work/Life Balance of the company, former employees have positive evaluations of the company's Senior Management and Culture & Values and both current and former employees are not satisfied with the company's Senior Management.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Internet, Education and Information Technology (IEIT 2022)
Series
Advances in Computer Science Research
Publication Date
27 December 2022
ISBN
10.2991/978-94-6463-058-9_13
ISSN
2352-538X
DOI
10.2991/978-94-6463-058-9_13How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Xiao Pan
AU  - Wenli Du
AU  - Zhuoming Ren
PY  - 2022
DA  - 2022/12/27
TI  - Capturing the Difference between Former and Current Employees' Emotional Attitudes based on the Online Reviews
BT  - Proceedings of the 2nd International Conference on Internet, Education and Information Technology (IEIT 2022)
PB  - Atlantis Press
SP  - 71
EP  - 76
SN  - 2352-538X
UR  - https://doi.org/10.2991/978-94-6463-058-9_13
DO  - 10.2991/978-94-6463-058-9_13
ID  - Pan2022
ER  -