Proceedings of the 2015 Conference of the International Fuzzy Systems Association and the European Society for Fuzzy Logic and Technology

Measuring Quality Policy Deployment: A Fuzzy Logic Approach

Authors
Juan Cogollo-Flórez, Myladis Cogollo-Flórez, Andrea Flórez-Rendón
Corresponding Author
Juan Cogollo-Flórez
Available Online June 2015.
DOI
https://doi.org/10.2991/ifsa-eusflat-15.2015.143How to use a DOI?
Keywords
Fuzzy logic, fuzzy sets, performance measurement, quality management, quality policy de-ployment index.
Abstract

Global and balanced performance measurement in Qual-ity Policy Deployment is a key element of quality man-agement in public Higher Education Institutions (HEI´s). This paper describes the design of a fuzzy linguistic model for measuring Quality Policy Deployment in a Colombian public HEI. The proposed model integrates Balanced Scorecard (BSC) principles with the theory of fuzzy sets for treatment of imprecision associated with quantifying of Quality Policy Deployment. The applica-tion of the model allowed to obtain a crisp Quality Policy Deployment Index incorporating imprecision and vague-ness on these calculations through a fuzzy rule-based system.

Copyright
© 2015, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2015 Conference of the International Fuzzy Systems Association and the European Society for Fuzzy Logic and Technology
Series
Advances in Intelligent Systems Research
Publication Date
June 2015
ISBN
978-94-62520-77-6
ISSN
1951-6851
DOI
https://doi.org/10.2991/ifsa-eusflat-15.2015.143How to use a DOI?
Copyright
© 2015, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Juan Cogollo-Flórez
AU  - Myladis Cogollo-Flórez
AU  - Andrea Flórez-Rendón
PY  - 2015/06
DA  - 2015/06
TI  - Measuring Quality Policy Deployment: A Fuzzy Logic Approach
BT  - Proceedings of the 2015 Conference of the International Fuzzy Systems Association and the European Society for Fuzzy Logic and Technology
PB  - Atlantis Press
SP  - 1012
EP  - 1019
SN  - 1951-6851
UR  - https://doi.org/10.2991/ifsa-eusflat-15.2015.143
DO  - https://doi.org/10.2991/ifsa-eusflat-15.2015.143
ID  - Cogollo-Flórez2015/06
ER  -