Measuring Quality Policy Deployment: A Fuzzy Logic Approach
- https://doi.org/10.2991/ifsa-eusflat-15.2015.143How to use a DOI?
- Fuzzy logic, fuzzy sets, performance measurement, quality management, quality policy de-ployment index.
Global and balanced performance measurement in Qual-ity Policy Deployment is a key element of quality man-agement in public Higher Education Institutions (HEI´s). This paper describes the design of a fuzzy linguistic model for measuring Quality Policy Deployment in a Colombian public HEI. The proposed model integrates Balanced Scorecard (BSC) principles with the theory of fuzzy sets for treatment of imprecision associated with quantifying of Quality Policy Deployment. The applica-tion of the model allowed to obtain a crisp Quality Policy Deployment Index incorporating imprecision and vague-ness on these calculations through a fuzzy rule-based system.
- © 2015, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Juan Cogollo-Flórez AU - Myladis Cogollo-Flórez AU - Andrea Flórez-Rendón PY - 2015/06 DA - 2015/06 TI - Measuring Quality Policy Deployment: A Fuzzy Logic Approach BT - Proceedings of the 2015 Conference of the International Fuzzy Systems Association and the European Society for Fuzzy Logic and Technology PB - Atlantis Press SP - 1012 EP - 1019 SN - 1951-6851 UR - https://doi.org/10.2991/ifsa-eusflat-15.2015.143 DO - https://doi.org/10.2991/ifsa-eusflat-15.2015.143 ID - Cogollo-Flórez2015/06 ER -