Research and Practice of Application-level Maintenance Platform Based on ITIL

DOI

10.2991/isccca.2013.168How to use a DOI?

Keywords

application-level maintenance, ITIL, incident management, problem management, common characteristics

Abstract

There are many studies about application-level maintenance at present, with different levels and depth and business logic. However, there are some common characteristics from two respects: incident management and problem management of ITIL. This paper designs an application-level maintenance platform (AMP) on ITIL, which is a set of practices for IT service management (ITSM).AMP separates common characteristics from non-common characteristics collected, and implements functions of common characteristics. Users only develop functions of non-common characteristics to get a maintenance system for specific application quickly. AMP has been applied in practice successfully.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Canquan Li
AU  - Gang Wu
PY  - 2013/02
DA  - 2013/02
TI  - Research and Practice of Application-level Maintenance Platform Based on ITIL
BT  - Proceedings of the 2nd International Symposium on Computer, Communication, Control and Automation (ISCCCA 2013)
PB  - Atlantis Press
SP  - 672
EP  - 674
SN  - 1951-6851
UR  - https://doi.org/10.2991/isccca.2013.168
DO  - 10.2991/isccca.2013.168
ID  - Li2013/02
ER  -