Technical Service Quality Management

DOI

10.2991/aebmr.k.200312.268How to use a DOI?

Abstract

The technical product efficiency can be one of the options to confirm the technical service quality after the service works. However, this requires the knowledge of the factor influence that determine the service quality on the performance indicators of the technical product. This is especially true for complex technical facilities, which are the samples of the mobile agricultural equipment. It is advisable to present the technical use coefficient in the form of a product of its basic value by the technical service quality factor. In turn, the technical service quality factor is defined as the product of the degrees of conformity of the technical service components. It is the degree of conformity of the executed work volumes with the required volumes; the degree of conformity of the maintenance frequency with the required values; the degree of conformity of the technology maintenance and repair processes occurring in the subsystems of the serviced machines; the degree of conformity of the work performers to the implemented technologies; the degree of conformity of the technical service performers to the machines serviced by the units. The equation research, which is analytically describe the technical service system operation, made it possible to establish that the technical service quality ratio is equal to the square of the degree of conformity of the performer qualifications with the structures of the served machines. In turn, the degree of conformity of the performer qualifications with the structures of the serviced machines is equal to the product of the degree of conformity of the performer qualifications with the technologies of the technical service and the degree of conformity of the technologies with the designs of the serviced machines. To take into account the heterogeneity of the machines fleet and the novelty of service technologies, the following coefficients were introduced: the heterogeneity of the serviced machine fleet according to the applied technologies; the novelty of the applied technologies of technical service; the heterogeneity of the serviced machine fleet by the performer qualifications. The impact on the technical service quality is established.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - G V Redreev
AU  - V M Pomogaev
AU  - A A Luchinovich
PY  - 2020
DA  - 2020/03/17
TI  - Technical Service Quality Management
BT  - Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020)
PB  - Atlantis Press
SP  - 1921
EP  - 1934
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200312.268
DO  - 10.2991/aebmr.k.200312.268
ID  - Redreev2020
ER  -