Proceedings of the 2025 3rd International Academic Conference on Management Innovation and Economic Development (MIED 2025)

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Case Customer Concentration and Business Performance in High-Tech Firms: Exploring the Role of Innovation and Digital Transformation

Authors
Yuhan Deng1, *
1Economics and Management School, Wuhan University, Wuhan, 430072, China
*Corresponding author. Email: ThatIsEnough748@outlook.com
Corresponding Author
Yuhan Deng
Available Online 17 September 2025.
DOI
10.2991/978-94-6463-835-6_4How to use a DOI?
Keywords
Customer Concentration; Business Performance; Innovation; Digital Transformation
Abstract

In the face of intensifying global technological rivalry, achieving a balanced customer base and robust operational success are now critical elements for the enduring growth of technology-driven companies. This research explores how the focus on a limited number of clients influences the operational success of technology-driven enterprises, based on information from firms registered on China’s Science and Technology Innovation Board from 2019 to 2023. It also explores how innovation and digital transformation play intermediary and regulatory roles, respectively. The findings suggest that an overreliance on a few customers substantially hinders business performance, but digital transformation can notably mitigate this adverse impact. This study offers crucial perspectives for the administration of technology-driven companies and the development of governmental policies.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2025 3rd International Academic Conference on Management Innovation and Economic Development (MIED 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
17 September 2025
ISBN
978-94-6463-835-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-835-6_4How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Yuhan Deng
PY  - 2025
DA  - 2025/09/17
TI  - Case Customer Concentration and Business Performance in High-Tech Firms: Exploring the Role of Innovation and Digital Transformation
BT  - Proceedings of the 2025 3rd International Academic Conference on Management Innovation and Economic Development (MIED 2025)
PB  - Atlantis Press
SP  - 23
EP  - 32
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-835-6_4
DO  - 10.2991/978-94-6463-835-6_4
ID  - Deng2025
ER  -