Research on the Evaluation System of Service Quality in High-star Hotels Based on Relation Matrix of Fuzzy Mathematics and Analytic Hierarchy Process

DOI

10.2991/msie-13.2013.8How to use a DOI?

Keywords

relation matrix, evaluation factors, weight vector, evaluation system, fuzzy mathematics, analytic hierarchy process

Abstract

Service quality is the lifeline of service industry, More and more hotel began to establish perfect service quality evaluation system. Inorder to supervise and control the quality of the service of the hotel.this paper Aiming at the Service Quality of Changsha High-star Hotels Evaluation System.Through the customer evaluation, hotel organization evaluation and the third party assessment empirical. In-depth analysis of high-star hotels in changsha city,quality evaluation system operation status and existing problems.On this basis the fuzzy AHP in changsha city for the construction of high-star hotels service quality evaluation optimization system puts forward strategic decision.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ling Zhu
PY  - 2013/11
DA  - 2013/11
TI  - Research on the Evaluation System of Service Quality in High-star Hotels Based on Relation Matrix of Fuzzy Mathematics and Analytic Hierarchy Process
BT  - Proceedings of the 2nd International Conference on Management Science and Industrial Engineering
PB  - Atlantis Press
SP  - 34
EP  - 38
SN  - 1951-6851
UR  - https://doi.org/10.2991/msie-13.2013.8
DO  - 10.2991/msie-13.2013.8
ID  - Zhu2013/11
ER  -