Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization
- DOI
- 10.2991/aebmr.k.200324.105How to use a DOI?
- Keywords
- citizen-government interaction, public service, e-government, digitalization
- Abstract
The Quality of public services is a very significant and urgent problem of modern reality. Training of employees of Executive authorities in modern conditions is a socially important issue due to the fact that the client-oriented approach is extremely important. At the same time, the set of organizations providing state and municipal services plays an important role in the organization of relations with the population of the population, indirectly affects the maintenance of social stability in the state. Implementation of the client-oriented approach is impossible without proper training of employees of the relevant authorities. And for the full implementation of the client-oriented approach it is extremely important to monitor the quality of public and municipal services. Taking into account these components for the purpose of qualitative implementation of the mechanism of client-orientation in the provision of public services in this study, the main theoretical issues characteristic of modern reality are considered. They are largely due to the digitalization of public relations in General, the introduction of e-government. The study also offers a number of practical solutions for the qualitative implementation of the client-oriented approach.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Anna Zvereva AU - Svetlana Ilyashenko AU - Ekaterina Golubtsova PY - 2020 DA - 2020/03/30 TI - Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization BT - Proceedings of the “New Silk Road: Business Cooperation and Prospective of Economic Development” (NSRBCPED 2019) PB - Atlantis Press SP - 566 EP - 569 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.200324.105 DO - 10.2991/aebmr.k.200324.105 ID - Zvereva2020 ER -