Development of Transport Customer Service in Russia to Attract Tourist Flows
- 10.2991/aebmr.k.200324.063How to use a DOI?
- service, customer, transport, innovation, quality, economy, market, tourism, budget
The regularity of the tourist flow directly depends on the level of transport services provided. Properly distributed in time, high-quality transportation passenger services are the basis not only for the daily routes, but also for touristic flows. The relevance of this work is to create competitive market of transport services in Russia. The main target is to increase the level of passengers’ comfort while using public transport, as well as various services, both urban and national, concerning the system of transport service. Creation of new opportunities for customers, development of technologies aimed at creating better accessibility of the country’s transport complex will become possible with development of a full web-based application to search for a schedule transport or create an individual route. Another innovation in Moscow transport system is creating a special card named MoscowViewer. It is the best solution for sharing the “touristic budget” between small and medium business and the Government, as well as solving the shady economy and crime problems. Above-listed propositions create a qualitatively new approach to passenger service, increasing the attractiveness of public transport.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - T.N. Sakulyeva AU - K.A. Zalikhina PY - 2020 DA - 2020/03/30 TI - Development of Transport Customer Service in Russia to Attract Tourist Flows BT - Proceedings of the “New Silk Road: Business Cooperation and Prospective of Economic Development” (NSRBCPED 2019) PB - Atlantis Press SP - 334 EP - 337 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.200324.063 DO - 10.2991/aebmr.k.200324.063 ID - Sakulyeva2020 ER -