Proceedings of the 10th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2022)

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Assessement of Service Quality at PT. Bank Nagari Sub-Branch Simpang Haru

Authors
Renzy Oclaw Fernanda1, *, Okki Trinanda1
1Universitas Negeri Padang, Padang, Indonesia
*Corresponding author.
Corresponding Author
Renzy Oclaw Fernanda
Available Online 16 September 2025.
DOI
10.2991/978-94-6463-839-4_73How to use a DOI?
Keywords
Service Quality; Bank; Customers
Abstract

This research aims to investigate the service quality at PT. Bank Nagari Sub-Branch Simpang Haru. using a descriptive quantitative approach. Data was collected through questionnaire surveys, with both primary and secondary data sources utilized. The study’s population comprised the customers of PT. Bank Nagari Sub-Branch Simpang Haru, with a sample size of 100 respondents selected using probability sampling techniques. Descriptive analysis was employed, presenting the findings using tables. The results revealed that the perceived service quality at PT. Bank Nagari Sub-Branch Simpang Haru, according to the respondents, had an average score of 4.19 and a Total Respondent Achievement (TCR) of 83.90%, indicating a favorable rating in the “good” category. However, the respondents also suggested that there is room for improvement to optimize the service quality provided by Bank Nagari Simpang Haru.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 10th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
16 September 2025
ISBN
978-94-6463-839-4
ISSN
2352-5428
DOI
10.2991/978-94-6463-839-4_73How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Renzy Oclaw Fernanda
AU  - Okki Trinanda
PY  - 2025
DA  - 2025/09/16
TI  - Assessement of Service Quality at PT. Bank Nagari Sub-Branch Simpang Haru
BT  - Proceedings of the 10th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2022)
PB  - Atlantis Press
SP  - 881
EP  - 890
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-839-4_73
DO  - 10.2991/978-94-6463-839-4_73
ID  - Fernanda2025
ER  -