Does the Quality of Service Affect the Participation of Cooperative Members?

DOI

10.2991/piceeba2-18.2019.56How to use a DOI?

Keywords

Cooperative, Member Participation, Service Quality

Abstract

This study aims to determine the effect of service quality on member’s participation of student cooperative of Universitas Negeri Padang. Service Quality is measured by Reliability, Responsiveness, Assurance, Empathy and Physical Evidence. This research is a descriptive research using SEM (Structural Equation Modeling) analysis, the population is active members of student cooperative of Universitas Negeri Padang. Data were collected using questionnaires. The results of the research indicate that there is no influence between each dimension of Service Quality to participation of cooperative members, so to increase the participation of cooperative members, cooperative management can do other things that are not related to the quality of service.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yulhendri Yulhendri
AU  - Jean Elikal Marna
AU  - Oknaryana Oknaryana
PY  - 2019/04
DA  - 2019/04
TI  - Does the Quality of Service Affect the Participation of Cooperative Members?
BT  - Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)
PB  - Atlantis Press
SP  - 423
EP  - 431
SN  - 2352-5428
UR  - https://doi.org/10.2991/piceeba2-18.2019.56
DO  - 10.2991/piceeba2-18.2019.56
ID  - Yulhendri2019/04
ER  -