Proceedings of the Sriwijaya International Conference on Information Technology and Its Applications (SICONIAN 2019)

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Knowledge Management Maturity Model: A Case Study at Ministry XYZ

Authors
Nanik QODARSIH, HANDAYANI, Rela SABTIANA
Corresponding Author
HANDAYANI
Available Online 6 May 2020.
DOI
10.2991/aisr.k.200424.026How to use a DOI?
Keywords
knowledge, Knowledge management, KM maturity, G-KMMM, The Ministry of XYZ
Abstract

Knowledge management (KM) has a very potential benefit, especially to deal with unstructured public issues and has no solution at all, requiring a public leadership to work, share, apply and create knowledge in many institutions. The Ministry of XYZ has built a Knowledge management system (KMS) that is used as a means of sharing knowledge of all XYZ’s employees. However, KMS in XYZ is not running in accordance with the target. KMS in XYZ is not used as a two-way communication. Based on the problem, it can be identified that the level of KM maturity in XYZ is needed to be assessed. This study aims to determine the level of maturity of KM based on GKMMM maturity model and then make recommendations to improve the level of maturity of KM in XYZ. For data collection, G-KMMM based questionnaires were made online and spread through WhatsApp groups existing in the organization. A total of 70 questionnaires were collected. Based on the analysis, the maturity level of KM implementation in XYZ on five aspects of culture, policy, strategy, process and technology are at level 3. From this result, several strategies are recommended to improve the implementation of KM in the organization

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the Sriwijaya International Conference on Information Technology and Its Applications (SICONIAN 2019)
Series
Advances in Intelligent Systems Research
Publication Date
6 May 2020
ISBN
978-94-6252-963-2
ISSN
1951-6851
DOI
10.2991/aisr.k.200424.026How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Nanik QODARSIH
AU  - HANDAYANI
AU  - Rela SABTIANA
PY  - 2020
DA  - 2020/05/06
TI  - Knowledge Management Maturity Model: A Case Study at Ministry XYZ
BT  - Proceedings of the Sriwijaya International Conference on Information Technology and Its Applications (SICONIAN 2019)
PB  - Atlantis Press
SP  - 179
EP  - 188
SN  - 1951-6851
UR  - https://doi.org/10.2991/aisr.k.200424.026
DO  - 10.2991/aisr.k.200424.026
ID  - QODARSIH2020
ER  -