The Relationship Between Service Quality and Student Satisfaction of Campus Bus Transportation Service Users of University of Musamus Merauke

DOI

10.2991/teams-19.2019.33How to use a DOI?

Keywords

service quality; student satisfaction; campus bus

Abstract

This study aims to determine the significance of the relationship between service quality and student satisfaction of campus bus transportation service users. Based on the explanation, this research is an associative type of research. Service Quality Variables have indicators: reliability, responsiveness, empathy, assurance, and tangible. For student variable satisfaction has indicators: service quality, and emotional. The data analysis method used in this study is a simple regression analysis and continued with several tests such as correlation, determination and significance tests. The data collection techniques with interviews, questionnaires, and literature study. The populations in this study were all students of the Faculty of Economics and Business academic year 2016, 2017 and 2018 who were users of the campus bus transportation service at University of Musamus Merauke. The sampling technique used was incidental sampling. The results of this study indicate that there is a strong relationship between the quality of service and satisfaction of students of campus bus transportation service users, University of Musamus Merauke, then the results of the determination test are known that the influence given by the quality of service on student satisfaction of campus bus transportation service users University of Musamus Merauke is 76.90 and the results of the significance test show that the relationship between service quality and student satisfaction of campus bus transportation service users in the University of Musamus Merauke is significant.With the results of this significance test, the hypothesis of the author propose that there is a significant relationship between service quality and student satisfaction of campus bus transportation service users can be accepted to be correct.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Tarsisius Kana
PY  - 2019/11
DA  - 2019/11
TI  - The Relationship Between Service Quality and Student Satisfaction of Campus Bus Transportation Service Users of University of Musamus Merauke
BT  - Proceedings of the International Conference on Tourism, Economics, Accounting, Management, and Social Science (TEAMS 19)
PB  - Atlantis Press
SP  - 184
EP  - 188
SN  - 2352-5428
UR  - https://doi.org/10.2991/teams-19.2019.33
DO  - 10.2991/teams-19.2019.33
ID  - Kana2019/11
ER  -