Key Factors Affecting the B2B E-Commerce Evaluation and Outsourcing Practices in Australian and Taiwanese Hospitals
- DOI
- 10.2991/itmr.2013.3.1.3How to use a DOI?
- Keywords
- healthcare, B2B e-commerce, hospitals, investment evaluation, benefits realization
- Abstract
In recent years, hospitals around the world have started to invest more heavily in business-to-business (B2B) electronic commerce (e-commerce) in an attempt to control their escalating operating costs as well as to maximize their revenue. However, relatively little research has been conducted to examine how hospitals evaluate their B2B e-commerce investments and to what extent their B2B e-commerce benefits are realized. To remain competitive, hospitals must also enhance and maintain their IT/B2B e-commerce systems through both internal and non-internal sourcing activities. Hence, we take a multi-case study approach to investigate the practices and processes of B2B e-commerce evaluation and benefits realization and their relationships with outsourcing and various organizational factors in Australian and Taiwanese hospitals. The findings suggest that a significant proportion of the Australian and Taiwanese hospitals had used a formal or semi-formal IT/B2B investment evaluation methodology or process to evaluate their B2B investments. A key contribution of this study is the identification and examination of key B2B e-commerce investment evaluation and outsourcing practices issues and challenges faced by the Australian and Taiwanese hospitals.
- Copyright
- © 2013, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - JOUR AU - Chad Lin AU - Yu-An Huang PY - 2013 DA - 2013/04/01 TI - Key Factors Affecting the B2B E-Commerce Evaluation and Outsourcing Practices in Australian and Taiwanese Hospitals JO - The International Technology Management Review SP - 22 EP - 41 VL - 3 IS - 1 SN - 1835-5269 UR - https://doi.org/10.2991/itmr.2013.3.1.3 DO - 10.2991/itmr.2013.3.1.3 ID - Lin2013 ER -