Optimizing Smile Police By Supporting The Awareness Of The Promoter Police (Professional, Modern, And Trusted)
Amin Fauzi, Ismi Dwi Astuti Nurhaeni
Available Online March 2018.
- https://doi.org/10.2991/aapa-18.2018.37How to use a DOI?
- smile police, polri, ICT, quality of public service, promoter
- In order to improve the quality of public service to be Promoter (Professional, Modern and Trusted), POLRI (Police of Republic of Indonesia) develops an innovation by applying Information Communication Technologies (ICT) in the form of Information Management System of Electronic Police Service (Smile Police). Smile Police is a development of an innovation of Central Java Regional Police promoting the public service and aims to improve the agility of police services. This research method uses literature study, the data collected are taken from several international journals, national journals, books and documentation. This article discusses how is the operation of both Smile Police performance and the obstacles of Smile Police. The results find that Smile Police has not been operated optimally because of the six Smile Police applications, there are only three applications that have been regularly used, namely: E-Office, Panic Button, and E-Bhabin. There are still three other applications that have not been optimally used, namely Public Service, E-learning and E-Complaint. Changing the work culture from manual system to electronic system, inadequate socialization of the Police to the public about using and accessing Smile Police, unavailability of Android-based Smartphone for Police members, lack of Police human resources understanding the information technology, and public E-literacy. Smile Police optimization can be performed by eliminating the inhibiting factor of Smile Police operation.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Amin Fauzi AU - Ismi Dwi Astuti Nurhaeni PY - 2018/03 DA - 2018/03 TI - Optimizing Smile Police By Supporting The Awareness Of The Promoter Police (Professional, Modern, And Trusted) BT - Proceedings of the 2018 Annual Conference of Asian Association for Public Administration: "Reinventing Public Administration in a Globalized World: A Non-Western Perspective" (AAPA 2018) PB - Atlantis Press SP - 391 EP - 402 SN - 2352-5398 UR - https://doi.org/10.2991/aapa-18.2018.37 DO - https://doi.org/10.2991/aapa-18.2018.37 ID - Fauzi2018/03 ER -