Proceedings of the 2018 Annual Conference of Asian Association for Public Administration: "Reinventing Public Administration in a Globalized World: A Non-Western Perspective" (AAPA 2018)

Optimizing Smile Police By Supporting The Awareness Of The Promoter Police (Professional, Modern, And Trusted)

Authors
Amin Fauzi, Ismi Dwi Astuti Nurhaeni
Corresponding Author
Amin Fauzi
Available Online March 2018.
DOI
https://doi.org/10.2991/aapa-18.2018.37How to use a DOI?
Keywords
smile police, polri, ICT, quality of public service, promoter
Abstract
In order to improve the quality of public service to be Promoter (Professional, Modern and Trusted), POLRI (Police of Republic of Indonesia) develops an innovation by applying Information Communication Technologies (ICT) in the form of Information Management System of Electronic Police Service (Smile Police). Smile Police is a development of an innovation of Central Java Regional Police promoting the public service and aims to improve the agility of police services. This research method uses literature study, the data collected are taken from several international journals, national journals, books and documentation. This article discusses how is the operation of both Smile Police performance and the obstacles of Smile Police. The results find that Smile Police has not been operated optimally because of the six Smile Police applications, there are only three applications that have been regularly used, namely: E-Office, Panic Button, and E-Bhabin. There are still three other applications that have not been optimally used, namely Public Service, E-learning and E-Complaint. Changing the work culture from manual system to electronic system, inadequate socialization of the Police to the public about using and accessing Smile Police, unavailability of Android-based Smartphone for Police members, lack of Police human resources understanding the information technology, and public E-literacy. Smile Police optimization can be performed by eliminating the inhibiting factor of Smile Police operation.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Cite this article

TY  - CONF
AU  - Amin Fauzi
AU  - Ismi Dwi Astuti Nurhaeni
PY  - 2018/03
DA  - 2018/03
TI  - Optimizing Smile Police By Supporting The Awareness Of The Promoter Police (Professional, Modern, And Trusted)
BT  - Proceedings of the 2018 Annual Conference of Asian Association for Public Administration: "Reinventing Public Administration in a Globalized World: A Non-Western Perspective" (AAPA 2018)
PB  - Atlantis Press
SP  - 391
EP  - 402
SN  - 2352-5398
UR  - https://doi.org/10.2991/aapa-18.2018.37
DO  - https://doi.org/10.2991/aapa-18.2018.37
ID  - Fauzi2018/03
ER  -