Analysis of Implementation of Performance of Non Profit Organization with Five Perspectives

DOI

10.2991/aicmar-18.2019.27How to use a DOI?

Keywords

SWOT analysis; strategymaps; balanced scorecard; iveperspectives; non-profit organization

Abstract

In this study discusses performance measurement using the balance scorecard of a non-profit organization engaged in education consulting in the Jakarta area. This organization is one of the partners of the United Nations International Childrens Emergency Fund (UNICEF) under the auspices of the United Nations where the organization obtains and accounts for funds from and to UNICEF. So far, the organization has not made balanced scorecard design in its activities, because it will create a balanced scorecard design for the organization to achieve maximum results compared to previous years. The research used the research method by obtaining research data including primary, according to data source that is internal data, according to nature of research is qualitative, according to data collection time is cross section / incidental, and according to data collection method is unstructured interview and non-participant observation. The results and findings obtained is to determine the company strategy by assessing from internal and external environment in the form of SWOT analysis. Then designed strategy map and balanced scorecard. Since the organization is socially-based, the organizations strategy is analyzed with five perspectives namely, financial, clients (built schools), internal processes, learning and growth, and donors (i.e. UNICEF and participant donors). The conclusions and implications are in making the organizations balanced scorecard based on the organizations grand strategy determined that the organization is committed to improving the quality of the trainer, guiding the students, improving the educational facilities, and become a model for other educational consultants throughout Indonesia.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Bayu Pratama
AU  - Tutty Nuryati
PY  - 2019/02
DA  - 2019/02
TI  - Analysis of Implementation of Performance of Non Profit Organization with Five Perspectives
BT  - Proceedings of the 5th Annual International Conference on Management Research (AICMaR 2018)
PB  - Atlantis Press
SP  - 120
EP  - 125
SN  - 2352-5428
UR  - https://doi.org/10.2991/aicmar-18.2019.27
DO  - 10.2991/aicmar-18.2019.27
ID  - Pratama2019/02
ER  -